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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Need a field on website for description and follow up appointments instead of a new a service request
American Home Shield does what they say they're gonna do. Every time I had a problem, they came and fixed it. That's one reason why I've stuck with them for a long time. I filed a claim with them online and their website was good. Then they had Draingo pull up a date with me and they did it the same day. They put a hot water heater in for me and then they also did a faucet. They did a wonderful job. It was an excellent experience with American Home Shield.
I had a leakage in my sink and submitted the claim online. Everything was easy on the website. They told me to expect the contractor within 24 hours and they were in time to the timeframe they gave me. The contractor was good overall. They fixed everything right. Before they came in, I had to manually put a bucket and drop rags and take the water out. I've been checking to see if there's any leakage but everything's good. AHS was fast and responsive.
American Home Shield has done very well by me and for the most part, they’ve been very quick in getting things done and fixed. The contractors have been fine and cleaned up after themselves if they made a mess. For the garbage disposal, the contractor had the part in their truck so it made it all very simple and quick. They replaced it. They were in and out and there was no mess. I was very satisfied.
The first couple of times I put in claims were really sluggish. American Home Shield was finding people who were outside of my service area snd then I wouldn't hear back from anybody, so I’d have to call the vendor themselves and they would say that they don't service that area so that was kind of a tedious process. I felt like American Home Shield should have contacted me and tell me that they were trying to find someone else. I thought there was a lack of communication and maybe lack of knowledge of the service area of the... read more
My air conditioning went out at about 11:30 at night. I got online and submitted a work order. It was pretty straight forward. I got an email with the company name that was tasked for my repair. The company called me in the morning and by noon we were up and running again. Luckily it was a simple fix this time.
The refrigerator was leaking water all over the floor. I submitted a claim through the American Home Shield website. The website was good. It was very easy to use. The contractors came out, looked at it, ordered a part and then came back and installed the part. They were very friendly and responsive. I was impressed with them. Now, the refrigerator is working fine. It's definitely not leaking anymore and we have ice again. We've been with AHS for a number of years and they've always been very responsive and has paid out on t... read more
I’ve been with American Home Shield for eight years and we've had some hit-or-miss when filing claims. Sometimes, they get techs who come out and diagnose the problem and then they have to come out a week later to repair it. We had an issue with the sink where one plumber showed up, didn't have any tools, used my garden hose to try to fix the sink, and then on the invoice said that it was an excessive backup. So, we had to pay out of pocket for somebody to hydro jet the thing.This house was built in the 70s and I don't put a... read more
Emerald Pools was fabulous. They came out in a timely manner. They took care of business. The gentleman that was here fixing my pool pump was super kind. I would totally have them come out again if needed. This claim with American Home Shield went way smoother than my claim with the AC. My claim for the rekey was pretty smooth, but the one with the air conditioner was not great. It wasn't American Home Shield's fault necessarily, but the company that they chose. It was not a good company at all. I didn't realize I could choo... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,095 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.