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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like the money that I save from having American Home Shield. I had water coming from the water heater closet but I couldn't find the leak myself. The contractor came out and found it. They fixed it the same day they came out. They were great and professional.
So far, things have been good with American Home Shield. Other than the wait time on the phone, everything has been okay and their warranty has been dependable. Recently, I submitted a couple of claims and AHS sent B & M Appliance for my washer and dryer issue. The techs were fine but they had to come multiple times. Eventually, the washer and dryer was replaced and that went well. I also had a claim for my air conditioner and the techs sent by AHS came two or three times. They repaired my unit but then it took them three ap... read more
I didn't have electricity which started with the outlets on the outside of the house and then it progressed to the bathrooms. It was a ground fault and the GFI was failing. It tripped and wouldn't reset. The electrician was able to determine that and he replaced it. Submitting the claim to American Home Shield was very simple. Even if I paid for it, I wouldn't use it if it was complicated. I'd rather pay than go through a lot of rigmarole but I found it very easy to do and that they were very responsive. It's not like you ha... read more
One of my friends recommended me American Home Shield and I've with them for almost 11 months now. Their contractors have been okay. We had some issues with the air conditioner system before and they fixed everything. I'm satisfied with them. However, for this next following years' contract, they just automatically increased the contract and the insurance fee and I didn't know why. I may need to call them and find out, but it's really hard to connect with their customer service. It's almost like an hour, so that's the worst ... read more
Our refrigerator was leaking. I called American Home Shield about it and spoke with someone. Sears was assigned to us and the gentleman from there was very good at his job. So far, our refrigerator doesn't seem to be leaking anymore. Hopefully, it doesn't start leaking one day.
The tech mentioned that he had to replace one of the compressors in the smaller unit. It wasn't cooling upstairs. He had to get the approval and had to come back. It took about 6 days but everything's fine. I appreciate everything. When we purchased the house, we used those guys again to come out and service both units. Having coverage with American Home Shield is debatable though. The same thing they did is the same thing I could've done - call the technician to come out.
The very first time we ever used our warranty, we got a plumber that wasn't very good. But we've had a dishwasher go out and that guy was very thorough. We also had an electrician that came because we thought that was what was wrong with the dishwasher, but it wasn't. He was like, "No, no, no. But I will tell you now, you're probably gonna have problems about this over here, eventually. Just letting you know." It's an old house. But they've been very friendly, thorough, informative and patient with us because I know nothing.... read more
The washer was not working for three weeks and the contractor came and turned it on, and it worked. He told me to tell him what happened and I did. He said that we would see what was going on. He had been there before and I had bearings put in the washer because it wasn't agitating right. That was done a couple years ago so I figured it was something to do with that. He remembered me and he laughed at me and said that this wasn't the first time this happened to him. He said the next time this happens, I should take a video a... read more
Very happy to have American Home Shield protecting our home! It has really been worth while! I have had this in several homes I have owned in my life, and it has always been worth while.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,095 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.