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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we would turn on the shower, the spout would shoot through the back of it and go into the wall. I called American Home Shield and spoke to a few people. The first few people were not very helpful. They said that I needed to change the wording on the claim so that it would go through. Then I explained more on what exactly what was happening and they kept saying that they had to get it over to a manager to review it and they couldn't do anything within 30 days. So I gave it a few hours and called back a third time and the... read more
My Home Warranty Experience For American Home Shield. Repair was requested, assigned and complete within 24 hours. Contractor customer service was best experienced. Most knowledgeable technician. I was shown what the issue was and given tips on prevention. Overall great experience. This has helped me determine I will continue my contract with AHS.
The customer service from American Home Shield is great and I like it. I submitted a claim over the phone and we had Air First Mechanical come out to work on my air conditioner. Those guys were fantastic. They replaced a part but there was something that got loosened up. So they came out the same day and fixed it right away.
The AC unit wasn't working and we had a guy come out but he is no longer with the company. We weren’t happy with him. American Home Shield sent another guy the next day and he knew more. But he kinda rigged our AC and took out a part that was supposed to be there, and it hasn't been replaced. It’s the pressure release valve, which temporarily fixed what was wrong with our AC. Then a couple months later, our AC went out again and the guy who came this time was a lot more knowledgeable. I saw a little bit what we had there and... read more
There was a leak under the sink, which was stuck between the first floor and the basement. DrainGo of Alabama came out and just cut it open, and I was able to go in and solve it quickly. They did a phenomenal job. It got fixed but I haven't received a bill for it. I like how I went on the website and filled the thing out. It was extremely easy to communicate with AHS. But there are things that happen that the average person has no idea on what's what. So, a person goes on the site sometimes, it'd be like, "Leak." But we don'... read more
We’re very happy with Elite Appliances. The owner is such a real, down-to-earth guy. They diagnosed the problem and ordered the part. About a week or so, they came and installed it. I've had American Home Shield for 15 years and this experience was good. Other times, I had to battle with them. I had an air conditioner replaced about eight years ago. They wanted to buy me out rather than replace it.
I've had a few problems with American Home Shield in the past, but this recent claim went smoothly. It took about five days for Yamaz Plumbing to come out and they replaced the garbage disposal. The plumber was great. I would recommend and use him again. Now, the garbage disposal works a lot better than it did before.
The contractors came out to fix the air conditioner. They had to replace the motor. They got it taken care of in one day. It's working very well now. This particular time our claim with AHS worked very well. It went pretty quickly and we got the problem resolved. So that was very handy.
More Than Plumbing came to work on our plumbing issue. They were efficient. They were running late but they always called us to let us know. I appreciated that. They went to Home Depot to get the part and they did what they were supposed to do. They did the job and they were gone. They were great. American Home Shield takes out the anxiety if something breaks in your house. I love it. It's very simple to submit the claim online and if I have a problem, I can call them. They are great.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,095 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.