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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm a real estate agent and I've been selling American Home Shield for 30 years. I am happy with the plan. I'm not going to recommend it if I don't feel like they do what I lead my clients to believe that they do. So far, so good. It's been only recently that I've used it myself. The contractor did a great job. They were speedy, timely and seemed to be knowledgeable. Something was clogged up in the AC and they unclogged it. Then it didn't seem to be working and they came right back and tooled with it again, and I haven’t had... read more
The air conditioning just quit working. There was no cooling at all. It's 100 degrees in Georgia in the summer, so we definitely need a running AC. The Home Shield website was easy to use when I put the claim in and then I was told that somebody would contact me within 24 hours. Some of the options could be more specific on the website. For example, when I had to put in the second and third requests, the problem had changed but there wasn't really a way for me to show that. I should be able to explain there what was already ... read more
Everything went well so far with Total Air Care. The guy knew what he was doing. He came in, did what he had to do, and he left. He was very good at what he does. He had a mask and all the stuff on for precautions. I had no problem since he came out and fixed the unit. I feel American Home Shield is a good company. They come right out. I pay my little deductible and I’m done with it. I recommend it to everybody.
Everything was good when Alste Electric came out. I had three separate outlets. The outlets did not work. Either one or both of the plugs did not work. The technician was great. He fixed it easily and was in and out quickly. I like the convenience of having American Home Shield and the quickness of getting a technician.
Everything with Shields Plumbing went all right. When they came out, they fixed the issue and not even two days later, we had more problems. American Home Shield doesn't pay for them to go on top of the roof. So instead of calling them back and going through them, we just called another plumber to come out here, and pay them the 150 because that's how much it's gonna initially cost us with the $75 on top of what they charge to go on top of the roof. I even called them back and I never got a response.Other than that, we love ... read more
We had an issue and RG Plumbing & Rooter came out. After I called them, they were there the next day. The took care of the issue so I had no problems at all.
When the tech came out, he was really good with the way he was explaining to me about the parts and how to take care of it better myself. He had a mask and separate shoes when he came here. It's easy to submit claims to AHS and I really like the service. I always tell people about them and that they should get them.
AHS is pricey. When I had a home warranty in Houston, it was less expensive and it covered more. But they're very pleasant when you call to make an appointment. I get the email or text from whoever's coming out. I got an email from AHS about, “Do your AC checkup.” I called about 10 days later and the AC checkup availability was gone. I didn't like that they didn't seem to advertise that much and they didn't give you very long to get in there.
I've had three different work orders that I had put in since I've had American Home Shield and I've been completely satisfied where they have exceeded my expectations. Submitting claims has been extremely easy. I can either do it by phone or online, and I choose to do it online. I immediately get a text or an email or both indicating they received my request and that a contractor regarding whatever issue will be contacting me within 24 hours, which they had or earlier than that.However, it’s just the wait time or hold time t... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,433 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.