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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They have been great and respond quickly.
Business response:
Hi Gregory, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.
Service was timely and professional. AHS personnel were very cooperative.
Business response:
Hi Steven, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
Recently had a 'short' 38 gallon electric residential water heater replaced. AHS approved the replacement and identified a service contractor to do the job. Besides whatever AHS paid the service contractor, I had to pay $ 775 ($ 700 + $ 75 AHS fee) for 'non-covered' installation costs. AHS approved the replacement and the service contractor did a very professional job of the replacement. My question is: Doesn't $ 775 seem like a lot of money in 'non-covered' cost to replace a unit that sells for about $ 500? I'll be checking... read more
They are great. They are quick to assign work to contractors and they are very helpful to keep updated on progress
Business response:
Hi Demitra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Good value for the money, pretty quick getting a repairman out here
Problem reporting has improved. Time to dispatch and information has improved. Both problems are shown as completed but neither is.
Service person was prompt, professional and efficient
Business response:
Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Scheduling service was fast and easy. The technician was knowledgeable and my issue was resolved.
Business response:
Hi Eunice. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.
Overall, the service from AHS and the service providers has been very good. AHS customer service reps are polite and very helpful. Most of the service providers have been very good over the last five years.
Business response:
Hi Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,095 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.