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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The submission and payment process with American Home Shield have all been fine although sometimes, when I put in a request, there's not always an option to put in more detail. So, when the plumber or the contractor does call, I have to either repeat or they are looking for more information. There should be an opportunity to put that in the request form beforehand or ahead of time. But everybody has been very respectful and helpful. Sometimes, I don't always love paying $75 every time somebody comes up but I know that’s way ... read more
If you have appliances, you need them covered if they're no longer on warranty, and American Home Shield seems to figure out how to get stuff fixed or replaced quickly. I bought a house three years ago and coverage with them was part of the Coldwell Banker package. They got me into the program based on the sale of the house, and I kept it because it was such an incredible program. One time, I did a claim online and the site was very user-friendly. I was told to expect the contractor within 24 hours and then Urban Electric ca... read more
The air conditioner was blowing hot air and the technicians who came were very informative and professional. I've had coverage with American Home Shield for a couple of years and they’ve helped me out. Even when I called them back for certain instructions or something because we accidentally locked out the system. They were very helpful and sent me the manual for the thermostat through email, so I had the instructions.
Texpro Plumbing was able to fix my leaky pipe in about 10 minutes. They were in and out real quick. That claim was the first one I had to make with Home Shield and everything was simple and easily done. Everything was great.
The AC wouldn't come on. The motor went out on the fan on the unit outside. It's easy to submit a claim with Home Shield. A-1 Service came out after a few days. All good so far.
Our 17 year old double door Kenmore refrigerator went out suddenly. This was my very first call to AHS and is the best investment I\'ve made since the passing of my husband. After paying my co-pay I was immediately contacted and given a schedule day/time. The Service Tech that came out had 15 years experience and I felt very confident he knew what he was doing. Thank God it was only a bad relay! He also said our refrigerator would give us many more years of use and that I didn\'t need to buy a new one. I was very, very impre... read more
Always have been responsive, they follow up.
Everything went very smoothly and seamlessly with American Home Shield. The technician from GE Appliance was great. My only concern was that I forgot to mention one other thing that was broken with the microwave. So, I might have to put another claim in.
The contractor that came recently for our claim was very courteous. He's a young guy, energetic and he did a good job. But according to them, AHS said they were there for only one item. So, they said they could not fix the others. I called AHS and they sent them another message. The contractors went back and fixed everything. Now, my problem is it takes me 50 minutes to get a hold of customer service there at AHS.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,274 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.