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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They're promt and professional on all levels
I had an appliance issue and American Home Shield sent out Sears. Everything went very well. It was much better than the last time we had a problem with our Sears refrigerator, which was fairly new. Before, they had to order a new compressor and it took three months to get it. We were living out of ice chest for three months. It wasn't their fault that they couldn't get any compressor because there were so many of them breaking down. But with my appliance issue, the tech happened to have one in his truck this time and it was... read more
They have always been here for us and solved whatever problem we have.
The contractors that came out for our appliance issue were fantastic. When they looked at the issue, they explained the issue to my wife and me and told us what we needed and what they would do when they come back. They did what they said they would do when they came back. Then they gave me a couple of other tips. They were very efficient. Regarding AHS, the submission process is very simple. They do a really good job and they get people out immediately. They communicate by email who's gonna be coming out and when. I couldn'... read more
Some items are replaced with smaller or lesser quality items.
The outside unit of the air conditioner was not working. The issue was with some sort of heat recovery board. The tech from Hansen Mechanical didn't have the part but he was able to jump it until he got the part. Then they came back about a week and a half later and put the part in. It didn't take them too long to change out the one part and then they got it going again. They did good work. The unit has been doing very well. In fact, after the tech jumped it, it worked great. The only problem I've ever had with Hansen Mechan... read more
The hot water tank was leaking water and I told the rep from American Home Shield the problem that I had. Water was dripping through my ceiling and I didn’t know where it was coming from. It was coming down through a light and my wife saw it on the countertop. I went up in the attic and then, water was dripping on the outlet and the pipes that runs from the hot water tank pan to the outside of the house. So, the water was coming out of the pan. The contractor was professional and he got the job done. He drained the water tan... read more
We were fixing our ceiling fan. All of the wires were burned which we assumed was what killed the ceiling fan. I didn't wanna put up a new one so we saw what was wrong with the electrical. I made my first claim with American Home Shield. I filled out the thing online and they found One Way Electrical. The process was pretty painless. A tech came out and checked everything. He said it was a problem with the fan and that the wiring would be fine within the house. He explained everything and was very helpful. So far, everything... read more
The original issue with the claim with Expert Pools was that the motor was not working on the pump. My wife submitted the claim and it seemed to be pretty easy and seamless for her. The contractor was out within two days and they were excellent. They put in a new motor. We did have a slight issue with some water leaking underneath, but we recalled. They came out within a couple of days and fixed it right away so everything else has been perfect. This is our second home where we used American Home Shield. We had a lot of othe... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,273 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.