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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service has been good. There have been a couple times through the years when the AC went out that the repair took a while. But everybody wants somebody there right away. For the most part, American Home Shield has either fixed the problem or helped us get something new. When the temperature on the oven was off, Austin Appliance did a good job. They tried to come two or three times but we chose to hold off when this coronavirus thing started going on. My wife is a teacher and she's got diabetes so she was really nervous. ... read more
The downstairs AC was not cooling. I submitted the claim online. I've done it several times and it's easy to do. It said to expect the contractors out within 24 hours of the service call request. Unfortunately, it was on a weekend. So I ended up giving Ace Heating & Cooling a call ‘cause the AC was out and it was about 99 degrees here in Florida. I asked if they would be able to come out over the weekend. The tech was not able to come out on Saturday, but he was able to squeeze me in on Sunday for an additional fee on top of... read more
I've had American Home Shield for several years. I call their service number and earlier on, I would speak with a person. Now, it's all using their system's artificial intelligence. I say what's wrong, they give the name of the service provider, and then, I get a call from the service provider to schedule an appointment. It's very simple and effective. Recently, our Viking microwave stopped working and I placed the service order. Arizona Value Appliance Repair came out and I thought their tech was the most professional servi... read more
Quick response to claims. Pretty much, it's hassle free.
I used to have American Home Shield when I first purchased my home about eight years ago. Over time, I didn't think it was necessary to have it and then later on, I thought it was time that I should go back on it. When I put in a claim for the AC unit, J.G. called me the next day and set up an appointment, which was two days later. They were awesome. They had one of the techs come out. He was out the first time on a Friday to evaluate what the issue could have been and then after that, they called me back. He was back out th... read more
For an AC service call, American Home Shield gave me A-US Air Conditioning of Texas and I really disliked them. I went through them before because towards the end of June, my air went out. That time, I had a guy named JT and he came out. He serviced and fixed the unit. He said it was a wire that was out. But last week, I got home and I went to cut the thermostat down. Water started coming to my toes. What JT fixed was on the outside of the house. I don't know if that’s the AC unit as well, but it's one on the inside of my ga... read more
I just bought my home six months ago and American Home Shield came with the house. I've had to use it three times and it’s been real easy. They set up an appointment with J & J Appliance Service for my refrigerator. Then, the contractor called me right away and set up an appointment. Their tech came out and he looked at it. It was great. He told me what was wrong with it. A computer board was out and he fixed it temporarily. He said to not put too much in it and then he came back the next week and fixed it when the part came... read more
The guy from Legacy Appliance was great. I had no problems with what he did but we have a Samsung refrigerator that has a defect in it and he wasn’t allowed to fix it. He said we were gonna get a letter from American Home Shield so that we could take it to Samsung. But we haven’t gotten it yet and it's been a couple of weeks now. It’s a defect in the icemaker. They didn’t insulate it properly and the whole thing freezes up and it’s frozen still. It was an engineering defect and there’s really nothing the tech could do about ... read more
Schubert’s Appliance Repair came out for my dryer and they were very professional. They told me what the problem was and they had to order the part. They came back when they got the part and put it in. The washer’s been working perfectly since. The service that I have received has been good so far but it is very hard to get in touch with American Home Shield when you do have a problem. You’re on hold for a long time. When you're so stressed out about something, it can take up to an hour before someone answers you just so you... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,280 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.