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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our air conditioner wasn't cooling properly and a guy from J&K came out and cleaned it, put a new contactor on there because the contactor was bad, and then he went through the whole thing and serviced it. He said the contactor was cutting in and out and that was why it wasn't working. I did the claim to American Home Shield online via the website. It worked good. The only thing is it had me call the tech instead of them call me. But that was not a problem. Having American Home Shield is definitely worth the money.
There was a small piece on our AC unit that the tech from Air Design AC replaced. It was like a power piece that needed to be replaced. Now, the unit's doing well. American Home Shield is really good. Their claim process was pretty fast. Everything was fast. I'm very satisfied. Someone told me to get AHS, so that was why I got it. I would also tell someone else to get it.
I'm very happy to have American Home Shield warranty which provide outstanding customer service and pricing. I get quality service when my appliances break and the service is completed in a timely manner.
Originally we had failure of our air conditioning unit. The first guy came out and cleaned it up, both inside and outside more obviously, but found the problem, took care of it, and hooked up some power from in the house to run the circuit board. He told me he could come back another time with a new board. Replaced that. Everything was great. His service was excellent. Two guys came out the second time just to replace the board. Everything works great. We've had Home Shield for 20 years or so. Why fix something that's not br... read more
American Home Shield sent Best Care Home Services for an air conditioning issue. Water was backing up on the system. It wasn't flowing through the pipe. It was stopped up. I got a upstairs unit and when I pulled my filter out, the water was standing right there. When I went into the little closet where the system is at, there was water on the ground right there in the little pan. I did the claim online and I liked the AHS site. The guy who came was very early. I got an email and I was able to follow him to the house. He expl... read more
Our AC was not blowing any cold air. When the technician came out and checked the unit, there was some switch on the outside unit that was bad and that the compressor out there was not kicking on. It took him about an hour 'cause he was troubleshooting some switches and was trying to cool down that compressor outside. But once that all happened, it was up and going. He got repaired that day. And I've been having cold air ever since. I like the coverage from American Home Shield 'cause it's a heck of a lot cheaper to just pay... read more
My AC wasn't cooling off. The guy who came the first time as American Home Shield's contractor did not even put his gauge out to see which of my units need Freon. I asked him how he knew how many pounds of Freon were needed and he said "Three pounds". I told him that he didn't even check and asked him how he would know. The second contractor sent by Home Shield checked everything. They added some Freon but what they did was the total opposite of what the first contractor said. The first tech said the downstairs unit needed F... read more
My AC wasn't blowing any cold air. I submitted a claim to AHS and their techs from Main Line Plumbing came out to do service. They said a cap needed to be replaced and they fixed the problem really fast. Since then, everything is still okay. So far, I like my low deductible with AHS and the fast turnaround time when I have somebody come out.
I've been with American Home Shield for 13 years. I was off for a little bit then I came back. As for their claims process, everything is mostly driven online. You still can talk to a customer service representative but the hold time is a little bit longer now. The difference is instead of them getting the $35 copay at the time of service, they have you go and pay for it, which I think is okay. It confirms that you do need that service call. Once you submit the claim, within 24 hours you'll get a call from that particular se... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,280 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.