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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went absolutely fantastic with Consolidated Mechanical. The blower fan on the external air conditioning unit bearings were going out on it, and it was starting to fail. The guy changed the motor on the fan. It took him about an hour and that was perfect. It was faster than we ever thought it would be and we're very pleased. This particular individual was extremely knowledgeable of what he was doing. I like that American Home Shield takes care of problems when they happen. We had it on a previous house and we've pr... read more
We had a stopped-up sink and we had Myers Comfort Specialists come out for it. Submitting the claim was easy and it was really quick. They called my dad and scheduled an appointment. Then they gave me a window of when they were coming out. The plumber came out and was done in 40 minutes. I had several different items for him to check but he was very efficient.
We tried to get our air conditioning fixed. It was the middle of summer and it was gonna take too long that's why we had to end up buying a new one. Then we went out and got American Home Shield. They do a good job. I usually have no problem with them. A while back, they kept sending someone to try to fix my washing machine, and it was like 4 times. I got on the phone and told them, "I'm going to the laundromat. This costs a lot of money." They cut me a gift card that following week so I could buy a new one.Recently, Altra P... read more
With AHS, I just go online to submit a claim and say what I want. However, there is no option for appliance maintenance. So sometimes, I gotta make something up. If AHS would offer maintenance to prevent future problems and charge money for it, that would be really awesome. Recently, I thought that I needed more Freon and I submitted a claim. AHS sent Liberty Plumbing, Heating, & AC and the tech from there came promptly. He found an outstanding issue which I didn't know about. He told me about it and said that he had the par... read more
I've had American Home Shield for 12 years and things are working fine with them. They're efficient in so far as the people that they send out. Recently, my shower was backed up. I sent a claim to American Home Shield and their contractor JED Plumbing came to do service. The tech was very good.
I have several policies with American Home Shield and they're doing a pretty good job. I had a claim for the dishwasher, and a female technician came out. She did a wonderful job. She's amazing. As far as submitting my claims, it's so hard to get their customer service right now with COVID, so I usually do it online. Sometimes the service contractor is not available. Today, I tried to change it to another contractor. It took me almost two hours to wait for the customer service, but overall, they're doing their best. The webs... read more
Every time I’ve had any kinda claim with American Home Shield, I've been satisfied. When I filed a claim for a slow drain in the upstairs bathtub, they told me the contractor would contact me within the day. When I got the text with his contact number, I reached out to him first because I had company coming two days later. I wanted to make sure that that tub was draining. The contractor told me he could come out either that same day or the next day, and he came out the next day. He did an excellent job. A couple days later, ... read more
Our HVAC system stopped cooling. It would be on but there wouldn't be cold air coming out. We shut it off in case it was frozen but that wasn't the case. We called in a claim to American Home Shield and they said Total Air Care would come a week out. We called back and told AHS that temperature was going up to the mid-90s in our house and it would be a week without our AC. We requested an earlier appointment and they gave that to us. The tech who came out for Total Air was professional and polite. He explained everything tha... read more
The AC was leaking water on the ground from the condenser and the technician didn’t find much but he was good. It turned out I might have a plumbing issue that’s blocking the condenser from draining properly. So, I have to get somebody else out for that. But I'm not home right now, so that'll be another few weeks and we’ve shut off the AC. We’ve had American Home Shield for this house for just a few months but we’ve had it at multiple houses in the past for many years. It's nice to have the coverage of the stuff that tends t... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,280 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.