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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioner unit was making a very loud noise like something was gonna break if we kept it on. We didn't feel that the air coming out of the vents was cool air. It felt more like a fan even when the AC was supposed to be running. I put a claim through the American Home Shield website. It was fine and easy to use. Healthy Duct Cleaning Services was sent out and everything's working fine now. With American Home Shield, overall, everything has been very easy to use and our problems are resolved very quickly.
I have had good service from the contractors that came out recently. They were great and very professional. They had to check my disposal and the water heater that's in the attic. The seller of my home had an inspection and there were some repairs made, about $150 worth. But since I've been here and we moved in April, I had to have the water heater lit the fourth time. But when the gentleman came out to check it after we had to light it twice, he said he just had to light it two more times, and I thought, I put my notice in ... read more
I’ve had Home Shield for about two years now. They're responsive once you submit your request either online or by phone. The only challenge is, and it's probably everybody's having those challenges now with COVID, is actually trying to talk to a live person. I can certainly understand that. I had some challenges with a washer that actually couldn't be fixed and needed to be replaced, and it took me an hour on hold to talk to somebody. But once I did, they met all the expectations. And since it couldn't be fixed, Home Shield ... read more
The warranty is a great program. I'm saving a lot of money and I don't have to fix it. Let anybody else fix it and it's not real expensive. Wright Appliance did a good job with my dishwasher. It was leaking. When the technician got there, he evaluated it and ordered the parts. He also adjusted the racks for us. The parts came in a couple of days later. He came back and fixed it, and so far, so good. The dishwasher is not leaking anymore.
I thank God for American Home Shield. The young guy that they sent out took care of me was very professional. He knew what he was talking about. The first company that American Home Shield put me through wanted me to wait a whole week. But I couldn't wait a whole week because I eat a lot of ice cream. So they put me through to the second company and they came right out. They took care of me before the end of the week. I called on Monday and somebody was here on Tuesday. I'm impressed with them. The claims process was easy, s... read more
The only problem with Home Shield is that when we call, it takes a long time for them to answer the phone. Sometimes it goes to 45 minutes to an hour. Other than that, it's great. Also, the contractors are pretty good. We had one that was no good but the second one who came fixed the issue right away.
I got a refrigerator at a good deal and my wife wanted the icemaker fixed. As soon as I called Home Shield, Astro came out and did what they had to do. The tech said I had some missing parts on the refrigerator, like where the icemaker does the ice was gone and the hole was missing or something. Home Shield told me there was nothing they could do. Astro sent me a deal that they would fix it, but it was gonna be 200 and some dollars to get the missing parts and get it fixed properly right away. I bought stuff myself and got i... read more
Very professional but personal I would rate them well.
I recently had someone to come out and they gave us their estimate of what was wrong with our dishwasher. But they weren’t able to fix anything because the tech determined that the dishwasher was just a loss. So I'm waiting now on a replacement from American Home Shield. They said that they've ordered it. They gave me a date of next week for the replacement to get here and then I have to call and get it installed.I like American Home Shield. It's a process to get things replaced. But if it needs to be replaced, they will go ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,284 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.