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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like American Home Shield. I've had them off and on for several years and a year this time around. They're easy to deal with. The contractor for the water heater was great. They took care of it that same day they came out.
We were very satisfied with the way the contractor handled our AC claim. They were prompt and on time. They knew exactly what was wrong and they fixed it. So we were pleased.
Our AC claim with American Home Shield where Air Majesty came out went very well. We had them to come back a second time on the same unit, but that wasn't something that they could have known was going to happen. The motor went out. They fixed it, and then the motor went out the second time. Jose was the technician that came out each time. He really does an excellent job. It was raining and he called me and asked if I would mind if he wouldn't come. I told him it was not a problem. So, he put it off for a day, and then he wa... read more
We bought our house in November. Since it's always good to have something to fall back on if something goes wrong with a new house you buy, especially a house that was built in 1948, we got a home warranty. It was something that our Realtor made us aware of. Both of the Realtors helped us to get American Home Shield.They had Hilliard Heating & Cooling come out when we were not getting the temperature right in our home. My wife did the claim for that as she handles calling for repairs and things like that. The tech was profes... read more
American Air Conditioning & Heating has been out to my place a couple of times for American Home Shield. The techs who have gone here have been very courteous and helpful. They arrived on schedule. However, we called over a holiday weekend and the part that was needed took about a week to get in. They had to take a part off my AC and take it to a shop that would then test it. Still, the techs came back right away to fix my problem and put the part in. My AC is working fine now. We're pleased with Home Shield.
We've had AHS for eight years and they're better than some of the others. My only note is that they should make sure that they check the company and that they send out reputable companies to do the work. In the past sometimes, companies that aren't very reputable would be sent out. Then I have to call back and have it redone. Recently, our whirlpool, the jets, wasn't working in the bathtub. Plumb Genius came out and it was taken care of that day. It just happened to be a breaker switch that wasn't cutting on.
The washing machine kept getting unbalanced and the panel would light up and blink. The lid was locked so we couldn't get into it to redistribute what was in it. It takes a while to call somebody at Home Shield so I put in claims online. The guy from National Platinum Service came out and he checked everything. He said it was the pump and they replaced it but it's still getting unbalanced. It got increasingly annoying. I called back and they set up another appointment. They are very courteous people. The lady went out of her... read more
Very good service. Air conditioner was fixed and he even gave me tips on how to prevent it from being clogged again!
We submitted a claim for our fridge. Everything was pretty good. Everybody was backed up here in town because I called everybody, and the contractors that AHS sent got out here faster than anybody. Then they were able to fix it the same day. It looked like an issue with the switch. They were great. Everything was great with AHS as well, I didn't have any issues.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,454 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.