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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A good service for peace of mind on big ticket appliances in your home. They need to clarify certain language in the contract, but for the most part it is straight forward. Calling them before requesting service is recommended so you can talk through your issue and understand if it is actually covered. Always read carefully and understand what the repair entails and what is broken so you are not surprised by extra costs for parts, procedures and modifications that are not covered.
We had a leak in our water heater. The contractors came out and did an initial assessment and notified American Home Shield that it needed to be replaced. AHS replaced it. The contractors did a pretty good job. They were able to come in the next week and get it fixed. We also had our locks changed when we moved in. Submitting a claim to AHS has been pretty easy and the contractors have done pretty good work. So far, our experience with AHS seems pretty seamless and I haven't had any issues with it.
Learned to be proactive at times when it comes to scheduled of repairs, by calling and not wait for them to email or call you for schedule. Been Happy since. App is easy to use and always available when you call them. Do recommend to friends and family.
My AC was blowing but nothing was coming out. It wasn’t cooling. The contractor took 2 or 3 days to come. We weren’t priority because it was working then not working. So while it was working, we didn’t mind the wait. A.M.S. ended up putting a new fan motor in. They were awesome and respectful. We're happy with American Home Shield.
Submitting claims with American Home Shield is super easy. We had American Home Shield in Mississippi as well, and the response time here in Virginia Beach is so much quicker. When our fridge wasn't getting cold enough, they sent The Fridge Guy after we submitted a claim. That refrigerator guy is amazing. We would highly recommend him over and over again. We always recommend American Home Shield.
Very pleased with the service I received. Very professional and customer service oriented. Repairs are 1st rate. Technician was very helpful and offered a great overview of the problems and resolutions. Highly recommend.
Initially, icemaker and I told Savvy Tech that water was not coming out. The tech replaced the icemaker and he said that it should fix the problem even though no water was coming out. Then we waited six to eight hours to make sure ice was being made but nothing came out. So, we called them again. We requested for somebody different, but the same guy came and checked the ice maker. He said that he was not sure about what was going on so he changed a valve. But I told him again that water was not coming out but he ignored it. ... read more
Smokey's Garage Door did a great job. The technician called me before he arrived. The guy was quick, explained what he was doing, identified the problem and took care of the issue. He was masked off and all good to go. American Home Shield is great. I’m a Realtor and I recommend them to most of my clients.
Submitting a claim to AHS has been pretty easy to do. Recently, when I submitted a claim for our air conditioner, the contractor came out right away. He did something, and then I had to call him back to do something else 'cause it stopped working again. But he was always willing and able to come right back. He was a local guy, which was good because there were times I had to wait days for somebody to come from another town or city. I am very satisfied with American Home Shield. I've had it for many years now and it's been wo... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,291 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.