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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting claims to AHS has been simple and their process is user-friendly. Their contractor, Gilmore's Home Solutions came out to service our dryer eight days after we submitted. The tech who came was excellent.
My ceiling fan stopped working and T. K. Smith & John Little Electric came out. They looked at it and showed me what it was. It was just an area and they took care of it. Also, I had the conditioning guy come out. I wanted him to check everything before it becomes too hot and to make sure everything is working and in good condition so that if anything happens, I know that I had that taken care of. But it's been working fine too. In both cases, they were prompt and very professional.
I would prefer that AHS makes it more clear upon getting their home warranty that customers cannot choose their own vendor. When I spoke to their agent, I had the understanding that I would be able to. Then, when I went to choose my own vendor, AHS said that was not an option. Other than this issue, things have been fine. Recently, I submitted a claim to American Home Shield online for a condenser issue. Their contractor Air Pro Master came and it was a fairly quick resolution.
One of my ceiling fans was not working. I had to replace it. The motor was burned out. New Dawn Enterprises did a good job. They fixed it right then and there. I haven't had problems with American Hone Shield since I've lived in Florida. But We had a couple of questionable issues at the house we had up in Maryland that we thought should have been covered but weren't but it wasn't anything major. I've pretty much had a good experience with Home Shield. Their contractors have all been very professional and knowledgeable and ha... read more
This has been a great experience for me, all the thing that my contact said they would do AHS has done, not only did they live up to the what they said, but it was always on time with experience, quality and on time people. I really love this company!
Something went out and the electricity was not working in half the house. For our claims, sometimes it’s phone calls and sometimes it's just the online application. This time, we called American Home Shield. SJDI Electric came out and everything has been good since then. This electric company did extremely well and I don’t have a problem with them. But I have a problem with American Home Shield because they haven’t reimbursed me my $100 from another claim. I called twice.
I had a toilet in in my master bathroom that the hardware in it was not filling the commode correctly. The hardware was leaking. It was slow-dripping and it wasn't filling right and then the toilet got backed up. I called American Home Shield and the contractor fixed the problem, so that was great.
My oven was not heating so I called the owner of my AHS warranty and she contacted them. AHS sent Sears out and they did just fine. Things have been as expected since they came. I'm very satisfied with AHS's contractor.
All the neighbors called and said, "Hey, you got a pool pump making some screaming noise." I started a claim with American Home Shield online, and they sent ABNAtion. Everything was perfect. My agent recommended American Home Shield. My experience started off a little bit rocky but it's gotten really good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,291 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.