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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield's claims process seemed to work fine once I got through to someone. The only thing that was a little awkward was the person from the insurance company found a supplier, but they were about three hours away, so I had to have her look further to find the people in Vail. Once they got that taken care of, it went fine. Vail came out for my AC and everything's working very well.
When the burners were out on the stove, I contacted American Home Shield directly and spoke with a representative who took all my information that I provided. They initiated the claim and gave me the name of who I was supposed to contact, and I called the folks. I got an 800 number where it was like a call center environment. They then dispatched the person out and that person came. He was overly friendly, but he was fine. He fixed the problem. The only problem I had was he didn't even screw the stove back on.
American Home Shield works but there is a dreadful electrical company that represents them in Montgomery, and it's very big, but they have a extremely bad reputation. Home Shield lost the two big houses across the street from us because they insisted on sending Myers Electrical. They wouldn't accept Myers Electric inside their house. They weren't that bad for us, but they damn near electrocuted a repair guy.They were sent to repair a circuit breaker, which is a safety device. When you remove the connection thing to a 220-vol... read more
We heard a loud pop and saw that our garage door spring had pulled loose from the wall and gone up into our ceiling. I submitted a claim online to American Home Shield and they responded to me right away. The email I got after I submitted my request gave me the information on the contractor and the opportunity to contact them directly if I wanted to. I contacted them and the guy from Reliable Garage Doors got back to me. Their techs were at my place the next day and they fixed the spring. They did a great job and I was very ... read more
I have American Home Shield for years and years. Sometimes, they do something and sometimes, they say, "No, there is nothing to do. Everything is working great." We end up going with somebody else outside and try to get a second opinion. Sometimes, we fix it through other sources other than American Home Shield. American Home Shield is pretty good but unfortunately, sometimes when they hire certain people that are not willing to go the extra mile to do the job or have a certain limitation because they're not gonna be paid in... read more
I live in Florida and New Jersey and that's where I am now in the summer. In New Jersey, a couple who I know had the air conditioning go. One of the people I know here said they had a furnace go. I was concerned about it and talked to someone here. He said he has American Home Shield. He also said they cover everything. I didn't get it for New Jersey ‘cause I left but I bought it instead when I got down to Florida.We bought a house a number of years ago. It had this beautiful sink, kind of an antique type sink with this nice... read more
The electrician that came out to work on the Whirlpool tub found the problem in the control panel that made the tub work. The problem is the control panel itself doesn't work. You have to take the face off it and stick your finger in there to operate the Whirlpool tub still. He had said that he was going to deal with American Home Shield and order one of those and he has not. I've tried to reach out to American Home Shield about it but I haven't gotten any response. Also, it takes forever to try to call somebody on the phone... read more
When I bought my house, it came with a one year home warranty program with American Home Shield. The year will be up in October. Creating a service request with them is as simple as can be. I made one when my air conditioner stopped working. Myers Comfort Specialist of Montgomery came out and they replaced the fan. It was awesome and a great experience. It was the second time I used American Home Shield. I wanna renew my warranty with them. I was gonna wait till August to call to see if I could renew it.
American Home Shield has been good so far. Everything was fine with our claim for the outside AC unit. The contractor showed up on time and fixed everything in probably an hour the same day.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,478 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.