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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I didn't know there was a 30- or 60-day range to recall for recurring issues. American Home Shield has never told me that before and I can't say how many times they've opened different work orders for calling back for the same issue. I made the call to American Home Shield because the AC was leaking into my home. When Scooter came out and fixed the AC, initially it did fix the problem and the AC stopped leaking. He owns that business, Air On Demand, and he said he put a p-trap in there. But just yesterday, the AC started lea... read more
The technician came in on time to fix two appliances, washer and refrigerator. He repaired them quickly and was out of the home in about an hour.
I started with American Home Shield a couple of years ago when I had my house rented and I moved back to the house. I am a Realtor so I sold a lot of the policy to my customers. I've given a link to my customers where they have purchased the home warranty for themselves. When I make my claims, I do it all over the phone. Usually, I get a hold of people pretty easily. But during the whole COVID situation, the two times that I contacted American Home Shield took way longer to get through to them. I had a new situation with the... read more
they were a little slow but it could be because of the virus quick response on original appointment but hard to contact customer service afterwords.final results are always satisfactory
Easy to use Good customer service and product services
My refrigerator's ice maker wasn't working. The water line wasn't coming out of the mechanism in our refrigerator. I called in a claim to American Home Shield and they sent Suffolk Appliance to take care of my claim. The tech had to order a part that needed to be replaced. Once that part came in, he contacted me and came back out to replace things. Now, everything works fine. I've had AHS for six years now and I like that when something breaks, they fix it in a timely manner.
Quick to respond workers are timely and competent
We had a claim for our large top burner on an electric stove. The element in the oven had worn out and the big burner wasn't coming on. The guy from Kingdom Repair checked it and then he did something. When I went to use it, it got too hot. It burned up the pot before I could even turn around and I was in the kitchen. He came back and put in a switch. Everything is fine with it now.I've had American Home Shield for quite a few years now and the one thing I like is that they call me back when I call them. They give me the inf... read more
great followup, all done in a timely manner
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,320 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.