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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have an older home and I've had a home warranty on it before. With AHS, It's great to be able to call. Recently, we were having problems with our electrical wiring and a couple of outlets were affecting light switches. We submitted a claim and Home Shield sent MCI Making Continuous Improvements. The tech from there was awesome. He figured stuff out and got everything rolling perfectly. There had been a short and luckily, the tech came because it could have been a fire. He replaced what had to be replaced and got things dow... read more
My management company was managing my property and they had their own maintenance department. Every time something went wrong, I had to use their maintenance people and they charged 10% of what their maintenance people had to do at that property. I wanted to take that away from them and the first thing that I thought about was American Home Shield. I got them and the claim where Fick’s Mechanical came out went pretty well. I was very pleased with it. I wish the appointment was a lot sooner but once they got there, they got t... read more
My dryer wouldn't come on. If we push the button to start it, nothing happens. I filed the claim through my app and I love that app. However, I clicked through the link. I think I created an online account then I just did it online and they assigned a company to come out. Tucker Appliance Repair sent someone then he contacted me before he got there. I wasn't at home at the time, my daughter was there and she had high remarks. She thought the guy was very great, professional, courteous, and fixed it very quickly. The repair m... read more
American Home Shield is simple to use. I've had them quite a while and they work pretty good. I’ve had a garbage disposal replaced and a hot water heater replaced twice. I’ve also had two or three of the pumps on the pool replaced over the years. My daughter's got AHS too and a couple of times she's had them come out, her copay was like $81 because of the taxes. I guess it's an option in Texas that they could charge taxes. I don't understand that and it didn't make sense to me. It should be the flat service fee and that's it... read more
Our smoke detectors were tweeting all the time. The first person that American Home Shield sent wrote down that that was because of water damage, and I told him that there were two detectors upstairs. One side was due to water damage. It was taken off, but the one that he didn't even bother to check was fine. It wasn't that. It kept on tweeting. So the second person that came checked it out and he said it wasn’t water damage. He just cleaned it up and it works. Now, the other problem was there's a plug outside my house, and ... read more
My toilet was clogged. I went online and submitted a claim. The AHS website was cool and pretty simple. I got a response the same day from the actual contractor, Honesty Mechanical. I wasn't available that day so they scheduled it for the next day. The guy was phenomenal and swift. The service was good.
We had a zone downstairs and a zone upstairs and the downstairs one stopped working. It happened on a Friday afternoon. I filed a claim with Home Shield and Next Generation came out the following week. They figured out that it was a bad thermostat and replaced it. There was one time, I tried to do something online, but for whatever reason, I couldn't so I called. But it was fine. Home Shield does what I want it to do
Ray Stoval came out for a plumbing problem with the tub, and they were fine. The tech was nice and very professional. Home Shield is a good company.
The contractor that came out for our AC was very nice, knowledgeable and he did a good job. I didn't have any problems with him. There was a leak in the system somewhere and I just needed some Freon. I haven't had any problems with AHS. I also had an icemaker replaced before.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.