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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sometimes it is difficult to get an actual person on the phone when there is an issue.
My hot water heater broke and I went online to submit a claim to American Home Shield. It was convenient and they said the contractor would call in 24 to 48 hours, which they did. Or we could call them. Interacting with Infinity Plumbing was great. I called them to ask when they would show up and if they had any availability earlier than what they initially gave me. They said they did, so it worked out wonderful. They showed up on time, and was very courteous in giving me updates on what they were doing and when they were fi... read more
Good customer service, effective communication, efficient service and on time
I bought my house in '16 and I had American Home Shield at the time of purchase. I still have it and as a matter of fact I told my mother she should get the one I have and I would give her the number to call 'cause I have no problems. Recently, I had a problem with my dryer. The light was on but it wasn't turning. After I submitted my payment, they sent me an email that said what day the contractor was coming between such and such time. He came and did his job. He explained to me what happened and fixed my dryer. He also exp... read more
Very reliable and courteous of my situation. They went above and beyond
I've been with American Home Shield for a few years now. Submitting claims has been super easy and I love their online interface. So far, some of their contractors have been just okay. When we moved in, we discovered a leak in our master bedroom. The plumber who was sent said it was not a covered item. However, he only told us that after he sawed a hole through our drywall. He already had access to the issue but then he wanted additional access. Fortunately, AHS sent out someone to fix our drywall.Another time, a tech came a... read more
Frustrating that the first serviceman you sent out gave sorry diagnosis and we had to request a second company. You did cover it as you should have from the first. It’s very hard to get thru when calling so went several weeks without pool heater.
They have been very helpful with our home needs and very informative with every one of our home needs.
The air conditioner wasn't cooling the house. I went online to AHS and clicked a button to submit a claim. It was super easy. The contractors came within the expected timeframe as well. They took care of it. Everything was good. I've had the American Home Shield for a while now and it's always come in handy.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,320 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.