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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service, but difficult to reach an agent if you have questions.
It is easy to schedule a service call, they are prompt in their referrals and promptly make service decisions when needed.
Business response:
Hi Cheryl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Very pleased with Sirius Heating /A/C. Fixed my unit hopefully it will last thru summer. Love the warranty. My tech, Cody was truly a pro! He is a real problem solver. He is welcome in my home anytime!
Business response:
Hi D. McGoodwin, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
When I call to ask questions, it's hard to get a live person, once I get one it's hard to understand the person(accent very heavy). Or person does not understand my questions, I have to explain throughly the home problem. Plus, I pay you monthly, why do I have to pay an additional amount ?
We have used AHS several times for tune-ups and repairs. The reservation process seems fairly easy and the vendors have been good so far. What we don't get is the underlying information about what AHS pays for a service if anything and how much I'm saving by using this service. Example: We had a toilet replaced and wanted to upgrade the toilet from the AHS approved. The vendor couldn't explain the amount AHS would pay towards the item vs our upcharge. It should be clearer what savings we get from paying a monthly fee.
Good coverage, quick turnaround on claims
Business response:
Hi Michele. Thank you for taking time to write a review. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.
Easy to use when an issue arises and quick to service
Business response:
Hi Mackenzie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Every time I call my issues get resolved.
Business response:
Hi Scott. We are so happy that your issues are resovled to your satisfaction when you call. We want you to know you can trust AHS to handle your home repair needs with care. We can't wait to take care of your next repair with the same level of great service.
He identified the problem immediately. He also suggested ways to improve our airflow.
Business response:
Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 141,017 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.