This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Durham Contractors came out for a leaking toilet and they told me that they sealed it. They did the repair that same day, and everything has been working fine since. I've also sent a claim for my garage door before this one and it was good, too. I have American Home Shield since January and I like it because when they come to repair things, I can just pay the deductible and have it repaired. I don’t have to worry about coming up with a lump sum of money at one time. American Home Shield is good to me.
The water heater wasn't set at the right thing. The guy from Where High Priority Plumbing & Services came out and turned the knob and that was it. He told me that it looked like someone turned it down. I believe it could have been one of my children, which I need to put a lock on it just to make sure it doesn't happen again. Then he waited for about an hour to see if the water was getting hot. As soon as the water got hot, he left. Everything's been good.
I like that AHS does what they say they're gonna do. They've helped me when I’ve had flooding in the house, my stove caught on fire, and my refrigerator went out. With them, I can also get my annual checkup to my HVAC done and they give you a reminder. The contractors that they've sent out have been good, too. But I had one that said they were busy and couldn't get to me for the water flooding my basement. It was on Monday and I told him that that was a no-go. AHS said that that was not within their policy, so they were goin... read more
Someone had thrown a screw in our garbage disposal. I submitted a claim to Home Shield and they sent Hawley Plumbing to handle it. The tech who came took care of my problem and was out in 10 minutes. AHS has done a great job for me so far. They've been responsive and the people they send out have been very good.
I bought a home and I had it rekeyed by Realty Rekey. I had gotten something in the mail and then I called American Home Shield. They went over the whole policy with me and they told me, “You’re eligible for rekeying your home.” I wasn’t quite ready there. I said, “I’ll call you back,” ‘cause I’ve got so much going on. But then I called them back within a week, and said, “Yes, I am interested in rekeying the house.” So, they were very good, very pleasant. The contractor was personable and professional. Overall, American Home... read more
I am always very satisfied with the service calls. Service is always prompt. The problem is always resolved. I would recommend American Home Shield to any homeowner. I should have started it a long time ago.
We were having some problems with the water pressure in our home and I filed a claim with AHS online. Drain Go called when they said they would and I got a call on the same day. They came out and the gentleman did whatever check he does, went downstairs, and it was the water regulator. Everything has been working great since. I've had Drain Go come by before and they've always been very courteous and professional.
AHS stepped up and fulfilled their promise. I have a brand new refrigerator because mine old one couldn’t be repaired. I thought it could and wasn’t looking for a new one. But the instant that it was determined that it could not be repaired, AHS contacted me and offered me a replacement with options. No hassles, no delay. I almost missed a sale, so I called and asked if they could expedite the process, not sure what happened but Home Depot issued the gift card for my replacement the next day.
AHS's contractors did their best. But the last one who came really paid closer attention to our appliance issue. We were suggesting something that might be one of the issues with it and he fixed that. Now, it's running great. Overall, AHS has been very responsive. Every time we've needed something addressed, it has been taken care of.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,731 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.