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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I called AHS for the air conditioner, I got a recording. Everything was set up really quickly and I didn’t even speak to someone. However, you don’t have a choice on who’s coming. The contractor didn’t come out for a few days. When he did come out, somehow he got it going. The air wasn’t blowing. It was coming real lightly and it was warmish, not cool air. When he opened the unit, it needed to be cleaned and it needed a new fan. I said, “While you’re here, why don’t you just clean it?” He then had to come back and put t... read more
Having a home warranty is extremely important and I really appreciate everything that American Home Shield has been doing. All the contractors that have been sent out so far have been very professional and do a great job. I haven’t had a problem with any of them. I like who American Home Shield is working with. The guy that came out for our sink was fantastic. He was very professional. He fixed the problem very quickly. This is the fifth person I’ve had come out using American Home Shield, so it’s been really great.The only ... read more
I normally put in claims with Home Shield online and it's pretty easy. But whenever I do call, it’s usually long hold times. They could decrease their hold times or they could have a setup like some companies where you have the option to not have to sit on hold. They kinda put you in a queue and they call you back when your time comes up. Other than that, I’ve always had the items fixed anytime I’ve put in a claim. They’re pretty dependable in that regard. One time, my refrigerator stopped working and it was handled pretty w... read more
The claims process is wonderful. It’s very easy to do. I had an AC issue and the guy who came out fixed it within a half hour. However, waiting four days without air conditioning is a bit much. I have COPD and I had to go buy a window air conditioner so I could breathe. Other than that, as a senior citizen, it is wonderful to know that it could be something as big as an air conditioner and I only have to pay the deductible.
Last year, we had Sevier come out and they were supposed to have done work but it never lasted. I ended up spending $2,800 out of my own pocket on the air conditioner system. It stopped working and I went to AHS to request another service. They sent out another company. The contractor said Sevier never did this and that right. They eventually got it done and we got to the bottom of the problem but there were a few problems. The fix lasted less time than the original fix. The air conditioner kept leaking Freon. The contractor... read more
I am very pleased with the quality of the equipment provided by AHS for the repair as well as the repair time post the vendor receiving my HVAC equipment. The customer service hold times are no less than 45 minutes without a callback option which is unfortunate. You're often speaking with someone in an overseas call center who cannot provide any real assistance but just notes on your account or transfers you to someone stateside which often takes no less than another 35 minutes of hold time. But when you finally get a person... read more
I’ve been in my house since April 13th and there's a leak in my plumbing. I made a request and it was very easy other than the fact that American Home Shield has those drop-down menus where they had certain things one had to pick from. Someone could try to put information on it, but since I didn’t know where the leak was coming from (if it was leaking from the wall, the water heater or an appliance), I just tried to put it underneath the thing I thought was the closest. I also don't know how long the leak had been going on b... read more
I was with American Home Shield once before for a long length of time. I went to another company that I wasn’t very pleased with, and came back. InAir Heating and Air Conditioning came and it was awesome. After the initial issue went on with the AC for some time, they resolved the matter and I was very pleased. I do not have any difficulty with AHS' claims process at all. It's just the one contractor at one point I had a problem with. Their integrity was off. They changed their phone number but AHS resolved that. The young l... read more
I had a home warranty with Home Shield for a whole year and then it lapsed. I called wanting to make sure we have coverage and they said it had expired two or three months prior and that I was sent an email. I renewed it and then about two months after that, I called them about my microwave. They asked if there was anything else that was not working properly and I told them my freezer wasn't freezing. It was working like a refrigerator. They said they would take a look at both items and they addressed them both. That was pre... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,481 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.