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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted AHS about a preventative maintenance screening. I was sent through an automated prompt system, but I wound up talking to a live person. She handled herself professionally. I was given a four-hour window as to when to expect the contractor. The contractor's service was great. AHS is nice to have. I felt like we needed a warranty for home protection, which was why I got it. It's a good company. They are about their work.
My tenant called about a toilet issue which she said had happened before. When they flush it, the water would come up and go down slowly. The guy across the street had come over and tried to plunge it, and it did go down. But then the toilet kept doing it. Patriot Plumbing came out and snaked it. It was in her son’s bathroom and the guy said maybe a toy went down there.I like the website. When there's a claim, the tenant would text me and say what the issue is. Then I would submit the claim online. The only problem is that a... read more
Great service by AHS. I had two recent claims (Refrigerator and plumbing) and AHS took care of both in a fast manner. I was even offered the cash option instead of the replacement fridge they selected. I was able to purchase a refrigerator that fit my kitchen with the cash option. Customer service was outstanding and I would recommend AHS to all my friends.
I had a great experience with AHS. It all started out with the initial claim. The person who took my claim was very courteous and patient. The contractor who came to my house was on time and very knowledgeable along with being polite. Great job AHS!
The dishwasher wasn’t cleaning. Also, Brent, the plumber, did my instant hot water heater and he was excellent. It didn’t work. They had to replace it. He did it in one day. One time Home Shield sent Sears out and it was just the whole pandemic and we were a little delayed, but it all winded up fine. They did a good job. I'm pleased with them. This is the best time to come into people’s homes to fix things. With the whole pandemic thing, everyone is working remotely. I’m very pleased with what was done.
We had fans for releasing heat from the attic that were making unreasonable noise. We called Home Shield to have those checked out and Division 16 came out. The tech was very nice. The fans would only make the noise when it's hot and it was cool in the morning when he first showed up. He said to just let him know if the noise started up. We called back later that same day and told him it had started up again. He got up in there, checked it out, and made some adjustments. The decision was that the fans were probably not funct... read more
It took a week between the date the claim was filed and the service call. It is peak service time for A/C so a bit understandable. The technician did not have the part on the truck (somewhat understandable given age of the unit) so I went to the local hardware and bought the part to speed up the repair and resolution of the problem. . The tech installed the part (fuse -time delay in-line fuse in the outside shut-off box) and a burned out capacitor) and got the A/C up and running. His final analysis included a statement that ... read more
Already used them and we just moved in. Definitely glad we have the coverage.
I shopped around, and I liked American Home Shield. Now, I have them and everything is good. One time, there was a grinding sound in my system and when the guy from A-American Plumbing came, he took a little metal piece that fell in there out of the top sinks. It was an easy fix. The bottom was also leaking and I've already tightened it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.