This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recently I did a claim on my outlet. You had to turn on my bathroom light to make the plug-ins work. The tech first called and made sure everything was covered when he did everything. The contractors followed up with me. They made sure they cleaned up their mess. I'm amazed at what AHS was covering. So far, it's perfect and I have a couple more things I have to get done.
My lights were flickering constantly and I didn't know if something was wrong with my main fuse box. Even my refrigerator sounded like it was gonna stop and then start again. My microwave was doing the same thing. Everything was kinda going haywire. I told AHS that I was having some issues. Their employees who take the calls have to be the most polite company employees I've ever dealt with. They had set it up for an electrician to come out and take a look. The electrician was very professional and they tried different things... read more
I like the fact that as soon as something needs repairing, they respond right away. The company that has to come do repair gets in touch with me right away. I can get an appointment and someone to come out quickly to do the repair. The job is always done correctly.
About two months ago, there was somebody who came out and looked at my refrigerator. The issue was the fan on the back of the freezer that was hitting the back of the inside the compartment wall. He resolved it and it was taken care of. The contractor was very friendly, professional and knowledgeable. He did an excellent job.
When our air conditioner wasn't working properly last month, I contacted American Home Shield and then we contacted A & R once they gave us them as the provider that was going to come into the home to do the service. I made the appointment with them and then they came over to the house the following day. They were awesome. The guy showed up on time and he was very courteous and polite. He did the job and the next thing we knew was the air started working. He showed me the receipt and told me that if I had any problem within ... read more
My realtor purchased the first home warranty that I had and it wasn't any good. They kept messing up stuff. So, I called him and told him about it. He said he was gonna go online, look at ratings, and get me a new one. We canceled that warranty and got this one from American Home Shield. So far, my experience with them has been great and I'm very happy. Submitting claims has been very easy and for the recent issue I had, I did it online and had no problems. Then, someone called me and we got everything sent up. Everything we... read more
There was a loud noise in my air conditioner and I filed a claim with Home Shield over the phone. Consolidated Mechanical Contractors came out and their service was fine.
Everything was great with the contractor and the air conditioning looks wonderful. 95% of the service with American Home Shield has been fantastic. I'm pleased and I'll probably have it for another five years as long as I'm in the house. There are just some things that are tough and not necessarily explained but it's my fault for not knowing more about the insurance and how the warranty works. The issues that I've had would cost more to do everything that was needed in order for them to put something in rather than hiring so... read more
One of my gas burners wasn’t turning on and then my refrigerator was leaking water. Also, my washer was not draining water at all. I went online to submit the claim and the website was easy to maneuver. Then it told me that someone would contact me. From when I made the claim to when I got a contact, it was pretty fast. The guy who they sent over was really helpful and really nice. He kinda walked me through everything.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,480 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.