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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer now for 4-5 months. I have contacted AHS twice regarding appliances that needed attention. The thing that I am not happy with so far, is the amount of time I have had to wait for my repairs. It took 2 weeks to have my washing machine fixed. After the parts were already ordered and available, it took a week to have a technician come in and repair. I have a microwave that I reported first for repairs and Is not operating yet! Not sure If I will continue unless I see a change soon!
Business response:
Dear Christy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
AHS is a very good company ..I am kept updated with emails and the app tells you exactly when the contractor is coming..good communication and great service All my appliances are always fixed or replaced with new ones I trust AHS
Business response:
Karim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Quick, efficient service. No complaints.
Business response:
Dear Debbie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
I had a contract with AHS for just under 6 months before cancelling. I set up 1 claim for clogged drain. I had to call AHS & the representative that assisted me implied that they forgot about me and apologized a lot. I wasn’t in a rush in this case, but it set the tone for future issues in my mind. To be fair I reside in a rural area, and I understand it might be harder to locate a plumber. Anyway, the plumber was fast, and fixed me right up. This reflected on the plumbing business not AHS. Money is much tighter these days a... read more
Business response:
Dear James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
I have only had 1 claim so far, that required 2 visits and the problem has been resolved.
Business response:
Dear Yolanda, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
I had no problem setting an appointment for service. The service tech was at my home on time the next day to solve my leaking plumbing issue. He was mannerly, clean in his company uniform, demonstrated professional knowledge of the service he was providing and spoke with me in clear English, I like that. When leaving, he looked over his shoulder to insure the area was clean and of course insuring he had all of his tools. lol I am very pleased with the service. I have been anti home warranties after a not so pleasant experien... read more
Business response:
Dear 1stmaine1, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.
Business response:
Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Very good customer service. Quality technicians.
Business response:
Danielle, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
The service was great and the technician was on top of things (time, knowledge, and courtesy).
Business response:
Aurora, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,401 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.