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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of sm... read more
Business response:
Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
AHS set us up with a very reliable repair company in a timely manner and they honored our insurance agreement. We very much appreciate their service.
Business response:
Dear Charles, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
I like the quick responsiveness of AHS and the people they send out to repair. I like peace of mind the coverage gives me. What I don't like is how reluctant they are to replace items. For example, one service looked at our air conditioner and said it needed to be replaced (of course, I get that they wanted to sell it to us). We called AHS to look at it. They fixed/replaced part of it, but not all of it and what they didn't replace we were told was likely only to last the summer.
Business response:
Vivian, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Everything has worked out with this company so far. I did have one issue with the service rep. not repairing something he was supposed to which will result in a second service call. I only wish my wife had asked him to fix it while he was at our house but my wife hates asking questions :(.
Business response:
Dear Andrew, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
They are professional and had a quick response.. Great company
Business response:
Dear Diane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
So far things have been fine. I had no say in choosing AHS. I was in escrow when AHS bought out One Guard. One Guard covered Water softeners, AHS does not. One thing I don’t care for is when a service call is requested I have no say over what company is dispatched. I wish I was given a choice so that ai could vet that company. See what their overall ratings are
Business response:
Val, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
The service member who came to our home was excellent knowledgeable and kind.
Business response:
Terrance, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Prompt and courteous service. Professional technicians.
Business response:
Dear Terrence, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Business response:
Dear Teanna, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,401 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.