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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I love the service how everybody was so helpful. The technicians for servicing our appliances were always on time and very professional. When we called your company, they were all very helpful in helping us solve our problems, great job. Making arrangements for new appliance was done very well and we are completely satisfied . Thank you soon much
Business response:
Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
So glad we chose AHS. Had to use them almost right away when our garage door opener broke. They had a guy out the next day! Very friendly service reps.
Business response:
Dear Jilean, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
Had an issue with the AC not working and American Home Shield sent someone out to have it serviced immediately. There was a part that was no longer covered under our AC warranty, however it was covered under American Home Shield. This saved us lots of money in the end.
Business response:
Dear O'Kerria, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
One particular issue we had repeat 4 times in a year but they would not replace the appliance. So we were stuck in an endless loop of same fix for temporary time, same breakage, repeat service fee.
Business response:
Dear Margaret, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Kim
Liked: Quick dispatch and persistence. Dislike: Some of the contractors were difficult to schedule and others provided poor quality work, resulting in either recurring problems (refrigerator, toilet), or having to repeat the work after the work warranty expired (garage door)
Business response:
Dean, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
Everything was done professionally. Each time I’ve made a claim it’s been approved.
Business response:
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
It took about 4 to 5 days for the technician to come out. I would have liked it to be sooner than that. Otherwise, the level of service was good. The technician was very knowledgeable and repaired my appliance. It was a good value having American Home Shield.
Business response:
David, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
home shield representatives are difficult to understand and in my experience they do not understand the product. seems they read from a script without having knowledge of contracts. this is very frustrating.
Business response:
Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
I have been a customer for over 10 years and through the ups and downs of homeownership, AHS has always come through.
Business response:
Paras, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,401 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.