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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been with American Home Shield since I bought my home in 2009. Calling in for a claim is easy for me. Contractors make me feel comfortable as they can. They were very professional and I had no issues. Comfort Temp Heating & Cooling did an excellent job and I really appreciate it. My AC unit wasn’t cooling and they added Freon. Everything is working fine. This has been a tough 2020 but with the condition of things that’s going on now, AHS really worked pretty fast.
I enjoy them very much. Submitting claims is simple and preferably, I like to talk to somebody, but I did it online last time when I had the water heater replaced. Either way, it’s fine as long as I can get service. Also, I called in the request on a Sunday, and the contractor showed up on a Tuesday. All in all, they’re a value to owning a home and they helped out in a lot of situations, so I value them greatly. When I’ve had to deal with them, they have been professional and they have helped out with getting the answers tha... read more
We had an issue with one of our AC units. I submitted a claim with AHS to have someone come out and take a look and see if what kind of repair they needed to do. I received a notification on when I submitted it from the web portal as well as through email saying the amount of time it will take for somebody from Epic, the assigned service, would be reaching out. The contractors were all super professional. This is the first claim I’ve had and it went as expected. AHS takes away some of the stress to think about who to contrac... read more
The AC wasn’t working, so I called my American Home Shield folks and they put me in touch with Royal Flush saying that they would be back there to help look at it and fix it. Sure enough, the next day they came to my place and fixed it. There was some capacitor that blew up because of all these fluctuations we had. I'm a first time homebuyer, and this was my first time submitting a claim. It was all done online and everything went well. I'm happy with AHS.
The first time I called for my AC, the issue was the fan and it was replaced. The next time, it was just blowing hot air. When I called back again for a second time, within the next day, the technicians were out here trying to fix the issue. AHS has taken care of any issues right away and I never have to bother calling them back again. They do a good job of making sure everything is scheduled. They're very professional, on time, and everything's done in a timely order. I'll continue with AHS.
We had a problem with our disposal. Both Eddie and Orlando arrived, were very professional, deduced the problem in minutes and had a new disposal installed within the hour. They were prompt, very business like, knew what to look for and resolved the issue quickly. This is how a service call should be handled and they were very polite also.
I found working with AHS to be an excellent experience. The representatives were knowledgeable, polite and helpful. The only reason I rated AHS 4 stars instead of 5 stars was the very long time that I had to wait to speak to a representative. Holding for over an hour was a negative.
I had gotten another company when I bought my house three years ago and I switched because they tried to increase my premium. AHS did that this year but it only went up by a couple of dollars and about $10. I didn't care because I needed the service because I can't fix anything. I tried to fix the garbage disposal and that didn't go up. I have to put another claim in but I have to wait. Before, I can give the 100 when the contractor gets here. AHS does it through the website, which is easier.Submitting my claim was really ea... read more
My microwave had stopped working, and I tried unplugging it and plugging it back up. It would light up, but the table wouldn’t turn and the unit would not heat. I had to file a claim and it was during the Covid period, but my call wait time was not very long. Another thing is that from the day that I put in my service request, within 24 hours, I had someone calling me to schedule to come. When the technician from GE Appliances came, he was on time. He was very professional as well. He was masked and he had on his PPE. He mad... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.