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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall satisfaction. Service is quick and great
Business response:
Jose, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
Customer service is quick. The repair service isn't as quick and sometimes they don't show up on the appointment day. A reschedule is necessary and that's a problem for someone that works.
Business response:
Carla, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
If I hadn't inquired on our service through chat, I would never have known our case was closed because the part needed was discontinued. So, after the chat I called and spoke to the appliance replacement rep. She was very helpful. Explained the options well. But... Never received the email to make our choice of the options.
Business response:
Dear Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Kim
Wonderful customer service and glad to have the access to these services.
Business response:
Quanique, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Overall, AHS is easy to work with and very responsive. Their prices when I first joined weren't bad but they are really getting expensive. I am also not happy that a co-worker gets free offers while I do not-why don't all their customers receive the same benefits?
Business response:
Patti, Thank you for your feedback on your American Home Shield experience!
I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!
Business response:
Dear Blake, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.
Good communication is available when I need someone
Business response:
Jeanne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Repair took longer than expected (two weeks) due to missing parts in the first microwave box. That said, the final installation was done on time, quickly, and professionally. Thanks.
Business response:
Dear Nancy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Quick to resolve my issue. Only needed one call and they came out within 24 hours. Fantastic..
Business response:
Dear Noelle, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,402 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.