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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service is great overall. But waiting line to get customer service is very long. It takes 40 minutes to an hour just to get a representative. The response from True Master, on the other hand, is instant and they did great. They replaced everything that was needed. I’m satisfied.
Bragg’s came out to fix my oven. They looked at it because it wasn't going up above 150 degrees whenever I try to get it to heat. Whenever the guy came out to look at it, he said it was the glow bar. It’s supposed to make the gas ignite and it wasn’t doing that because it wasn’t getting hot enough. So they had to go and order parts, and they came back and fixed it. With this claim, I went online to get it started and going. Once I remembered my password, American Home Shield's website was pretty user-friendly. I like being a... read more
About my third year into the house, our AC was busted and the coils needed to be replaced. My homeowner’s insurance didn't help much but American Home Shield helped with everything. Recently, I was replacing the toilet with a newer modern one. The flange in it was busted. Then we had Bissett Plumbing come out and fix it without any issue. American Home Shield is worth it but you have to look at it in the long run. It may seem like a waste of money from month to month but when things happen, it helps out. It’s really easy to ... read more
When the little pipe coming out of the sump pump was leaking, the AHS contractor was here three times. The first time someone came, the guy said he fixed it but it started leaking as soon as he left. The second one came and said that what was leaking was the little basket part. He had to put in a to request to see if he could get that okayed through AHS. They okayed it. he ordered it and came back a third time to put it in. I like AHS. I've used them for around five years now. I don't like that sometimes, it takes longer to ... read more
On Time Plumbing & Heating did great. They were there on time and diagnosed the problem quickly. The tech was professional. We had a contractor come before him that was scheduled to come out. I called AHS on a Thursday, but the guy never contacted me. He called at 7:30 p.m. on Sunday night, and I didn't answer ‘cause I wasn’t available. Then they showed up after 9:00 p.m. on Sunday night. He sucked. He wasn’t in their uniform, too. He was just in khaki shorts and a t-shirt. To me, that’s not very good business. We didn't ans... read more
Such a great experience. Disposal stopped working, went online, submitted request, and paid fee. Was contacted for an appointment. Tech arrived a day earlier due to a cancellation. He was very professional. Made sure I understood how to operate the new equipment and offered tips and hints on upkeep and troubleshooting. This made me certain I am going to renew the warranty this year
The company AHS sent resolved the issue of our dishwasher. It was leaking every other wash and the floor is kinda damaged alongside of it where it ran down. But we haven't had a leak since the repair. Any time I call AHS when I have an issue they seem to be able to send someone out immediately. So, we haven't had any bad issue which is why we renewed for another year.
I used to be able to do everything myself around here but that doesn’t happen anymore. I'm getting too old. Of all the times I’ve used the warranty, there was maybe one that didn’t justify $125 and that I said to myself, "I could have done that." But other than that, the warranty has more than paid for itself. When I had an issue with the ballast in my kitchen light, the tech figured it out, replaced it and went on his way. Everything was perfect.The only thing that’s mildly annoying is that there’s never any emergency servi... read more
I had a plumbing issue and I put the service request via online. I had a response back within about 15 minutes. Action got ahold of me within about four hours. They thought they couldn’t get to me till Friday, but they put me on a backup list for Thursday. They called me Thursday at 10 since they had a cancellation. They were out here by noon and my problem was taken care of by 1 on Thursday afternoon. So it was not 24 hours from when I put the call in that I had service done.The tech was great. He knew exactly what to do. H... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.