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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a claim online when the AC wasn’t cooling. It was simple. Best Care Home Services then came out and fixed it quickly.
The Watertight Pool guy adjusted a leak I had, but he was pretty new. I don't have any problems with a new person, but when he looked at the issue and I was trying to explain it, it didn't seem like it was getting through. I left it at that and I don't know if the issue was really addressed or not. I've called my own personal guys out sometimes and I may do that just to make sure.I purchased the house about two and a half years ago. I knew that it was at that age where there possibly could be some things going on, which was ... read more
Both gentlemen who came for my plumbing claim had been really good, but the repair took some time. The first gentleman came and looked at it. However, obtaining the part took a little over three months. My sister and I continued to keep a plastic container under the sink. We would pour that water out and put it back. When the second gentleman came out, and he looked at things, he thought he might be able to find a part here. He looked around and tried to see about that part. Finally, he was able to see a part. He had to redo... read more
AHS's claims process was a piece of cake and I was pleasantly surprised. I filed the claim at midday and got a text update not too long after that. Then within a couple of hours, I got a notification of the company that would be contacting me and they came the very next morning. The techs were right on time. There’s a copper line that goes from the inside unit to the outside unit. A crack had formed on the top of it and there was oil dripping on the inside unit. I covered with them what the feedback was and they took a look ... read more
The contractor came in and found the problem, which was a switch. He had the part in his truck. He was in and out in less than 30 minutes and my washing machine was working great. I've had AHS for 28 years and they've done a lot for me. When we purchased this house, the people who were here before gave us AHS as part of the deal and we kept it. I've used it several times and everything we've ever asked them to do, they've done. They fixed heaters and water heaters. They've also replaced the piping in my wall. However, it som... read more
I had my daughter put in a claim for the AC unit because when I was sitting out in the backyard it made a funny sound. It doesn’t do it all the time, and I told her maybe we should have it checked. I got a call right away and the time for the repair was set up. The contractor came right away and explained everything. He said it was just getting old. He also explained to me how our home warranty will work if it goes completely out versus if we just replaced it, because that’s why we have home warranty. He was mostly outside s... read more
I just liked what I saw with Home Shield so I went with them. The first time we put the claim in, I don't know what happened. NW Sundance Services called me, I gave them the tenant’s phone number, and then a week later, I found out nobody showed up and the call was canceled, so I didn’t know what that was all about. But then there was some kind of payment pending thing on my account so I couldn’t put the call in again until I called Home Shield, and then it took 24 hours to get that removed. And then I put the call in again,... read more
We had them for a whole year when we bought the house and then I canceled it for a little while after that. But I realized that I was better off with them than without them. I went back and signed back up. This is our second year and when I had a claim, everything with Lancaster Plumbing was great. We have a little closet and when you open the door, it's up off the ground and the unit is inside this closet. Underneath the closet is the air filter that you change your filter out on and when you pull that down to change out th... read more
My pool motor wasn’t working right and it was making weird noises. The pool turned green on me as well. I called the American Home Shield people, and then I submitted the claim that way. I then got a voicemail that said the person who will be contacting me. I did and it was that day. PLO Pools was awesome. The guy showed up on time and I’m a veteran so I’m big about being on time. He looked at the unit and told me what I had. He was going to talk to the home warranty people and once he got through with them, he came out the ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.