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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our dishwasher wasn’t working. I went online to AHS and submitted a claim. The website was good. The contractors that came were good too. It’s been functioning very well since then. Having AHS is the best thing that anyone could ever have because without American Home Shield, if you’re not prepared to make a lump sum, then you’re not gonna be able to get your appliances covered. I recommended AHS to my neighbors, friends and family members, and tell them if they don’t have American Home Shield, they should look into it. Pret... read more
D&D Heating & Air Conditioning showed up on time then they took their time to diagnose what the problem was, and they fixed it. It was great. There was something wrong with the shredder and because of that, there was a leak and that was what caused a lot of Freon and my air conditioner wasn't working. There were a few different things the contractor needed to do and it was a little while (a couple of hours), but I would have preferred that they took their time and did it correctly.This is the second call I've had with the Fr... read more
I called American Home Shield to get a referral for annual service and inspection before going into summer. Crispy Air came out and did that. They did a good job. They said our air conditioner is closer to 20 years old and it was getting time to replace it. They also said American Home Shield has some kind of a program where you get a $1,500 discount on their price. The new AC is already installed and running. It's a Bryant, and it’s a little noisy but it works well. I don’t have to worry about it not working when it’s 120 d... read more
Service was quick and thorough. Technicians were courteous and the the entire process was smooth.
My dryer was making some strange noises then it didn’t work anymore. I made a request online and the site is more user-friendly than on the phone with the voice stuff. Also, what I experienced with Sears during this time was fine, but I want to call and ask if I have to pay them again if it goes out again. First, the dryer went out, and then within an hour, the washer went out, so I was pissed because I already paid $100 for the deductible to find out I had to pay another $100 for the washing machine. I ended up being out of... read more
We switched from another company because the customer service was horrible and the claim was always argued to get taken care of, whereas, with AHS the process went very smoothly. Using the AHS portal was very easy. It had some drop-down functions and then, if you had to type something in, that was available. For me, my problem was in the drop-down menu. Triton Pools & Spas handled my claim very well and I’d give them the highest marks. I called when my pump had totally quit. They were supposed to come on a Saturday, but they... read more
I submitted the claim online when our air conditioning wasn't putting out cold air. I was given an expectation of when the contractor would reach me. When the tech came, he was really informative. He was nice. He answered all our questions and we usually have a lot. So he was very helpful and he didn't seem rushed. Overall, working with Home Shield has been pretty positive since we've owned our home. There has only been a couple times where it didn't seem very beneficial to have it. There was a time when I didn't want to use... read more
United Air Temp came out for my AC last week. They were very respectable and professional. The tech was good and he wore a mask. It was leaking a little bit and he said it was clogged. So he fixed it. With AHS, I like that all I have to do is pay my 75 and they call the people to get it done. But there was one instance where they called someone but it took a while for them to come. But for the most part, they’re a good company. They do their job. I also like that they’re not expensive.
I forgot to shut our dryer off one day and we weren't gone for maybe 15 minutes but when we came back, we could smell smoke. I shut it off and we called American Home Shield. Within a day or two, the tech came out and took off the bottom of the dryer and realized that we had a lot of lint buildup down there. He also noticed that there was a switch that was not working right. He told us that he couldn't get the lint out of there and that that was something that we could do. He showed my husband how to put everything back toge... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,445 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.