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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a bunch of rain this spring and I noticed there was some kind of cable that was leaking water. It was dripping into the basement. So, I called AHS and Michels Power came out. WPS, the local electric company, came out too just 'cause they weren't sure if it was a live wire and there was water too. So they found out that it was not a live wire. It was an old power line coming into the house. So they just repatched the end of the wire which was a temporary solution for that.We bought an older home in July of 2017. We wer... read more
As usually I am a satisfied customer. Tech was very professional and thoughtful. He got the job done. One happy camper
The switch was cycling over and over again. It was Memorial Day weekend, so it sat in pending for a couple of days. But as soon as they assigned someone, I called and the guy came out the very next day. The tech from DC Jenkins Well Service came over and fixed it. He was great. Very informative, very fair, and he was very complimentary of the home warranty service. He told me I had the best home warranty that was available and that he would only do work for American Home Shield because they've been good.
We just bought our house and we've had a number of issues. One of them was with the toilet. We have four toilets and two of them had just stopped flushing at the same time and were continuously running. I did a claim online via the American Home Shield website and it was user-friendly. I was able to identify the number of toilets and issues with it. High Priority came out and provided professional service. The tech was good to me too. He was a real nice guy and he gave preventative maintenance tips.Our toilet is working well... read more
We submit claims on the phone and American Home Shield has been really good, except we had one bad incident where we had a delay in the response time, but it was more Covid-19 related. When I had a leaking disposal, it was handled very professionally. They helped me when I had an AC issue as well as when I had a plumbing leak in our bathroom.
The pump stopped working on our filter for our swimming pool. Stewart Enterprises was very receptive came out very quickly. They replaced the pump and were great to work with. We appreciate that it’s easy to go and put things online and take care of it that way. We’ve been pretty happy with American Home Shield and had good situations with them. We were out of the way from Nashville, so getting people out there and quickly is a good thing.
We've been with American Home Shield for 10 years and this is the first time I've ever used it. We had a leak in the refrigerator, and it was getting into our hardwood floors. We called it in and we had to wait three days for Gilmore's Home Solutions to get here, but it was the holiday weekend. The gentleman that came out was very good. He made the fix right away and he did a great job. We were very satisfied even though we have a little bit of damage on our hardwood floors from the leak. Another thing I'm disappointed with ... read more
The oven on the built-in oven in our new home, abruptly stopped working. It seems the control panel was burned out, and another needed to be ordered. It was 4 weeks before the new replacement piece was received, and repair able to be completed. All would have been 5 stars were it not for the delay in getting needed parts.
When I initially submitted the claim online, the website had some problems loading. It was a technical issue but once it loaded, it was fine. But I had to call them because the company that was supposed to come out wasn't responding. So they switched the claim to another company and once I got Upland assigned to it, they made the appointment right away. I had a leak and they fixed the problem. It was great. It was very professional.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.