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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a leak in one of our pipes, and a guy from Yamaz Plumbing came and fixed it expertly. He comes to the house. He’s usually the person that American Home Shield assigns to us. The house is old, so we have plumbing issues here and there, and he patched it up nicely and it was very quick. He was really good at communicating with us, which we really appreciate with our handymen. It was an awesome experience as always, and I love American Home Shield. We wouldn’t be able to live without it.We've had coverage with American H... read more
The AHS reps who handled my claim for my air conditioning unit were great. In a little over a week, one of AHS's contractors called Victory Heating and Cooling came to my home. They were backed up. Plus, they came when the riots were going on and they wanted to make sure everybody was safe. The AC unit has been working well since then.
I have rental properties and I have my home. This one is my second home. I have home warranties on all of them. When I buy a property, I usually buy a home warranty. This is my first time dealing with Home Shield and I like them. It was very easy making a claim and I like that too. I put one online for an AC unit. The Right Guys HVAC and Plumbing was my designated vendor. I requested the service late yesterday and the next day, they were there and they solved the problem. I felt good about the vendor. Their tech did a very g... read more
As soon as something happens, online is usually the easiest way I can submit requests and when the air conditioning wasn’t cooling, United Air Temp came and checked it out. There was a part that needed to be replaced and they had to order it. A couple of days later, they got it and replaced it. It took less than a week total and everything's fine now. The replacement claims could be a little easier though. I've had a couple ones that I still haven't finished the process of. There was something broken, I bought it on my own, ... read more
Over the many years that we've had AHS, they've been good. We always call when putting in a request and they normally answer in a relatively timely manner. The "We are all hearing of COVID, so we can't get to you" recording on their message machine needs to go away though. Overall, it's a good service. Recently, they sent Affordable Heat and Air and they were excellent. The service call was very quick and the young man was extremely polite and seemed to know what he was doing. We just bought a new home and we had a choice of... read more
My kitchen sink and my bathroom sink were leaking. American Home Shield sent a guy from Mr. Rooter out and he did the bathroom. But I have a lifetime warranty on my kitchen. So they had to get the part and then they came back and completed it. The guy was nice and very professional. He was new and he brought somebody else with him when he came back to make sure he did it right.I've had American Home Shield for over 15 years and I’ve had them for two homes. In the first year, they gave me a break ‘cause I had them for two hom... read more
I've had American Home Shield for several years and they've been pretty good. I just renewed it a month ago because I didn't wanna buy new appliances. $100 was a lot better than 1,000. I had a guy from PDX Appliance Repairs show up and he did what he was supposed to do, and left. I submitted the claim for it online and everything was easy.
I went on my phone when I submitted the claim to American Home Shield and said that the icemaker wasn’t working. They charged me my deductible and then, they sent me an email or a text telling me the person who was gonna come to my home. They told me within a day to expect the contractor between this date and this time. The guy came to the house and he was good. He was efficient, very friendly and followed all the COVID-19 protocols with the mask and gloves. He identified the problem and he needed to order a part. He told me... read more
I couldn’t get the door to go down. It worked one minute, and the next minute, I went to go put my car up, and couldn’t get in my garage. It would only go up so far and then it would go down, and it was weird. So, I had to have help. I called a claim in to American Home Shield and spoke to a rep who said that they had set it up and I would get a phone call. Magic City Door was out within a day. They were great and everything’s been fine. The spring of my door broke within three days after they were out, and the spring was no... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.