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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We called American Home Shield when our pump stopped working and they acted and got us the information for the vendor quickly. I received an email or a text confirmation saying that we should be contacted within 24 hours of the submission, but we were able to get in touch with the vendor within the 24 hours. It was quick and it went well. Cool Pools came out, diagnosed the problem, let us know what was going on, and kept us informed. They did a good job.I’ve been checking on our pump every day and everything seems to be work... read more
I've had American Home Shield for two years now and it works. For a claim I had where they sent out Hopwood Electric, that went fine. They had to repair a breaker in an electrical panel. Every time I plug something in on my outside outlets, it wouldn’t work. My outside outlet had failed me several times and I finally decided to call my home warranty. The technician was fine and he did a good job. He repaired the issue then when he came and everything is working fine. I had other claims before this too and American Home Shiel... read more
I love Care Appliance Repair. They were awesome. My washer was broken. American Home Shield had sent a different guy and he said he changed something and he just left. I called them back, but he didn't come. I called to complain with Home Shield, but they didn't take my complaint. But then I didn't want him back because I felt threatened by him, so I was glad he didn't come back.I waited about a month having difficulty with the washer until I called again, and paid the $75 again. The guys from Care came out and said, “No. A ... read more
We submitted the claim online and doing it that way was great. But when we tried to reach somebody, sometimes it took a of couple hours on the phone. My wife just put it in speaker and did her chores or whatever. And then, she might call at 9 o'clock and answer at 11:00. But she just put it on speaker so she can hear if somebody picked it up on the phone. But to reach somebody over the phone is really hard. Home Shield should make phone call system more reachable. But even with everything, like especially the one where someb... read more
We've been with AHS for 10 years and I like the security of knowing that if we have a major problem, they're there. We had a water heater go a couple of years ago and there was, what I thought, was a pretty large portion of expenses to us, but for the most part, it's worked. But they had to come out and fix our dishwasher a couple of times and they never performed well, and our microwave too. So, we just went to buy new appliances. It has its value but at the same time, it doesn’t necessarily do exactly as they advertise.AHS... read more
Great experience! I scheduled my service through the site. Their provider showed up and finished the job in 30 minutes no hassle!
The water was consistently running in our shower and there was no way you could shut it off. It was late Sunday night and I had to wait until the next morning. I just had to eat the cost of a water bill because I didn't wanna pay for an emergency. I got up early and made the call, and they were immediately out there, which was wonderful. I am so pleased with American Home Shield over the company that I had. They were 500% better than the other company I had.The contractors were very pleasant, they're very gracious. I thanked... read more
When I received the flyer, my neighbors and other people keep telling me that when they purchased their home first, being that I live by myself, a home warranty is something good to have. They have used American Home Shield in the past and that had reliable service. Ace Heating & Cooling came out recently for my claim. They looked at the unit, diagnosed exactly what was the issue, resolved it in less than 30 minutes, and were on their way. They were very efficient.
I have used the warranty several times for a variety of things and overall am very happy it is definitely worth the money especially of you're buying a new home. My only complaint would be that I wish a few more things were covered.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.