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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor who came to repair a broken drain pipe was very professional, responded in a very quick, timely manner, and didn’t dilly-dally. He got in, got it fixed and got the process moving. The pipe is all fixed and now, we’re just in the process of having everything else completed as far as all the drywall repairs. We were very pleased with the response time and the service.
My AC wasn't cooling our house down one time. We could hear it cutting on then shutting off in the middle of the day usually when it was warm. It would also cut on at night. We submitted a claim to American Home Shield and they sent out ATR Heating and Cooling. The tech from there was very polite and repaired our AC that day. Currently, it's still not cooling our house down but it seems to be doing a little better. Being with AHS has been a good experience so far.
American Home Shield sent Northwind Heating And Air and they found the leak on the part that holds the Freon. The tech some liquid that would hopefully plug up the hole because he said it's like a radiator on a car. He waited 10 minutes and then he said that he had to put some Freon. And we had to pay. It was expensive. I didn't know that the insurance didn't pay for the Freon. We paid 195, and then he said that the air conditioner needed to be painted because it was kind of rusted. But that was gonna be more money out of ou... read more
When I submit claims over the phone to American Home Shield, their reps do a good job. Sometimes things are hard to understand, but we get the conversation taken care of get the job submitted. Most recently, I had a clog in my drain and AHS sent out Innovative Plumbing Solutions to do service. The tech was very professional and well-versed. My wife told me that he did a very good job explaining things and making sure that she understood what he was doing. He answered anything she had a question on.
The contractor who came out was here for about 30 minutes to an hour. But the only thing he fixed was the garbage disposal. He didn't fix the toilet since it was pretty much still working. I just gotta deal with the loud noise that it’s making. He also said that AHS doesn't cover the p-trap, so he didn't do anything with the sink. If everything was able to be fixed, it would be better. Other than that, I’m satisfied with my AHS experience.
My water heater went out and we had a technician at our home within two days and the water heater was replaced within another two days. Thank you for the great fast service!
My washing machine was making some funny sounds and the drum was shaking around a lot inside the tub. My husband set up the appointment. AHS called and said that this guy was gonna come out. The guy was really knowledgeable and very safe with the whole COVID stuff going on. It ended up being just one silly thing in the middle of the tub. He just popped off this cap, tightened the screw down, and that was all it was. However, the cost was $135 for that. With that amount to have someone come out is a little pricey. People shou... read more
There was a leakage in the refrigerator and the ice dispenser didn’t work, and my tenant made the call to American Home Shield. When I signed up for American Home Shield, I added in the name to be on the authorized person to call American Home Shield. But I told my tenant to let me know when they call the warranty company. So that’s what my tenant did for the refrigerator repair. Initially, I looked at a few companies but American Home Shield was referred through a friend of mine. He said it’s pretty convenient and he had le... read more
We’ve had two service calls with AHS and they’ve both been exceptional. The most recent call with Wright, although it was exceptional, the service technician didn't wear a face mask. We would've been more comfortable had he done that. There are good contractors and then there are ones, which, when they’ve been reassigned on subsequent calls, we’d have to call back and say we don’t want that contractor. Also, there always seems to be a lag time when the contractor makes the initial contact. If you make the call or you go onli... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,443 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.