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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a good experience. We had two leaking faucets - one each in the bathroom and the kitchen. I attempted to submit a claim online but it doesn’t allow you enough questions to ask you and it submitted just one claim. I didn’t know that until DNB Plumbing called me and I said, “No, there’s two.” The rep said, “Well, I can’t process one because I saw there is on there.” I told her that was all it would allow me to do. They had to update it. That’s something that needs to be fixed. It should ask, “Do you have additional plumb... read more
The AC system was not cooling the home when it was reading on the panel on the thermostat. The temperature actually in the home was not compatible. It was very hot although the unit was still on. The Lane Services technician came out and repaired it. I didn’t have any difficulties submitting claims. Once I called American Home Shield, they’re very good about getting someone out.It may be something that AHS can’t do, but it would work better if I could get the same company to come out when I have a service call. Whenever a ne... read more
The tech who did the AC was fantastic. I put in my claim with American Home Shield on Sunday evening and Total Air Care was here by 3 o'clock on Monday so it was quick. The tech was just so efficient. He had gloves on and kept a distance, too. He didn't say a lot but did the job very well. I said, "What happened?" He said, "This blew up, I replaced it, you're good." I'm extremely pleased. It was the easiest thing I've ever had to do. I wouldn't go without AHS. They've always been there and I suggest it to everybody, all of m... read more
We got American Home Shield when we bought our first home and moved it over to this one three years ago. We've been with them for probably 25 years. I hear people complain about them. I don’t understand what they’re saying because I have not had a problem. Sometimes we don’t agree with the coverage, but they do take care of it and it’s prompt. We’ve saved a lot of money with it. We thought the pool pump was going out, but it wasn’t. Texas A-1 Pool & Spa didn’t do anything to it. It was doing something but when they came out ... read more
I had a problem with my main air conditioning unit and they sent out T.J. Morgan to work on it. They got the new port put in but they couldn’t get the unit to fire up. So they ended up saying they didn’t know what the problem was and they recommended that a electrician be sent out. Kelly Brothers came out and they were prompt and very professional. Within minutes, they diagnosed the problem that T.J. Morgan should have known and should have fixed.The technician from Kelly Brothers reached out immediately to let his secretary... read more
The process was pretty easy considering I just had to log on to the website, tell Home Shield what I needed, paid for the service call, and boom, got a call right away. As soon as I put the request in, probably within an hour, Eduardo gave me a call saying, "Hey, I saw you made a request for a rekey." And even with the COVID-19, he said, "Hey, we're still a few days out." He said he needed three days. I said that was fine. I called on a Friday so maybe he did it at three days because it was Saturday, Sunday. He texted me and... read more
I see that AHS has been getting beat up with poor feedback, so I figured I would throw some honest, unbiased feedback into the mix. I've had to use there services once during my third year with them. The issue was an AC capacitor that had went out. It took about 3 days for a technician to come out, which wasn't satisfying, but not the worst thing in the world. Yes, it was hot, but I've sweated more in Iraq and Afghanistan. The thing that worried me the most was the mention that freon would not be fully covered, which wasn't... read more
The ice maker went out of order. I went online to submit the claim and the website was short, sweet, and it got the job done. It stated there that I would be contacted within 48 hours. The guy from GE who came out here was good. They replaced it. It's been fine since the service. Overall, it's good to have AHS.
Our heat pump stopped working. We had no heat in our house. So we filed our claim online. The tech came out, replaced a couple parts, couldn’t diagnose the problem, but he thought he knew where the gremlin was hiding. So he went back to Springfield and he ordered the parts. He came back about two weeks later. Luckily, we had some portable heaters. He found that the actual problem was in the motherboard of the heat control system and he replaced that. Since then, we haven’t had a single issue. He was a phenomenal guy. If we e... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,437 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.