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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Looking across the board, American Home Shield really is good. I’ve used them in the past with my other house as well. Being able to schedule someone online is fantastic. The visit is usually very timely, within just a couple days. The quality of the work has been good. There’s decent value for the price. The price is more than I probably wanted but it’s a really great service. I’ve had 3 or 4 calls so far and each of the contractors has been fine. A contractor was out last week and they were really good. The fix did not wor... read more
The previous air conditioner people sent out by American Home Shield from Comfort Air were unsatisfactory. We signed up for the $85 cleaning offer of AHS and those guys didn't clean anything. They didn't wash the outside unit when I had a hose out lying next to it. I don't even remember them turning the heat on to check it. Still, the last guys they sent for the AC, AAction Air were good. Another contractor, James Brittingham Appliance was sent for a different issue and the guy from there was good too.
The tech explained everything that was wrong with my appliance and how to prevent it that it shouldn’t happen again. He got it fixed quick. He was only here for about 30 minutes. He knew what he was doing. I've been with Home Shield for about three years now and recently, it seemed like the service had gotten faster. So that’s good. Submitting the claim has been pretty easy with the website. The service has been great.
The garage door is damaged. The motor works but it won’t go all the way up. When the contractor came out, they told my dad that it was bent in the center of it and that was damaged right there. That's why it won’t go up. According to them, here’s two latches on there that are not supposed to be there. They said they could fix it. The tech quoted my dad some prices and he said he didn’t think it would be covered under dad’s home warranty. So I told my dad to let them know we will call them if we decide to go with them. We wil... read more
I’ve been filing claims through the website. It seems easier and quicker because as soon as I submit, we get somebody assigned within minutes, which is really neat. We had to replace our refrigerator a few months back. The kid that came out, CJ, was superb and the company itself is really good from their reputation locally. CJ came out and did my refrigerator. And now, the dryer. We took the replacement option and we got a new one. I hope I get them every time. Home Shield is worth having and I love them.
We had an electrical problem with some electrical plugs outside. I submitted the claim on Thursday night and Copher's Quality Homes came on Monday. The tech was great and very knowledgeable.
I used to have Fidelity and I was not happy with them. AHS has also made me mad a few times before. I just can never get ahold of them and I have been on hold for an hour more than once. It's very frustrating. But right now, it looks like they're getting better. I file my claims online all the time and it's pretty easy. Usually, it sends me a text alert or an email telling me who's assigned and how long it'll take for them to get ahold of me. It's instant. Recently, the door of my front load washer leaked. They sent Sears an... read more
My first warranty c Kc aim with AHS. I was impressed. Same day appointment & resolution on my dryer. If this is how they do business I'll renew next year as well. Very satisfied with ******************* as well.
American Home Shield's contractor, Gaithersburg Plumbing had to come out twice for a garbage disposal issue. They could have come out with the right part to seal the sink which they didn't do. So, it started to leak again. They came with the right part the second time and everything is fine now.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,447 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.