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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a thermostat problem and the refrigerated air wasn’t cooling. Submitting my claim with AHS for it was easy. I called one day, the next day the contractor was out. I’m very pleased and satisfied with AHS. As a matter of fact, I recommend it to my brother, and he took it out.
The gentleman called me and notified me they needed to come early. When you’ve been without water for a couple of days, that sounds wonderful. He came and fixed the problem quickly and professionally. Plus, he was pleasant. I told his employer when they called that they need to double his salary. The claim went very well. I’ve had some warranty providers before but this one covers more.
We used American Home Shield a few times and we were pleased every time. They have been responsive. A week ago someone came out and fixed the garage. He was very friendly and cordial. I told him that I did exactly what he did. I could pull down the lever, and then move it, and then attach it. I told the guy that it wouldn't work. Eventually, a day or two later, the garage door wouldn’t work again. I called American Home Shield again and they contacted the contractor, Whitney Holdings, and the person said that they will proba... read more
AHS's website was very easy as far as its user-friendliness is concerned. I filed a claim when my garbage disposal wasn't working. I had the text tracker, which let me know when to expect the contractor. It told me about his arrival time and where he was at in the city. It was great. He was a very polite, professional, sweet young man. He put in a new garbage disposal, but it's leaking so I have to call him back. AHS was offered to me when I purchased the home in 1997. I was given a couple of months free and once I purchased... read more
Having a home warranty is very useful but it takes weeks until Home Shield finished the repairs. They should not take that long. Because usually, the contractor comes one time, they diagnose and they order a part, then they ship the part, and then they come and install it. So, if Home Shield could streamline that process, it would be easier. Other than that, submitting the claims is easy. I usually do it online.
My freezer and the cooler part weren't working. The tech from Sears checked the freezer parts and he showed me what the problem was. He found out that the ice built up and no cold air was going to the fridge. He was good and after he was done fixing it, it's working fine. I would recommend Home Shield to all my friends so they will have insurance with them.
I had a stopped-up drain one time and I went online to request a service from American Home Shield. A few minutes later, someone called me and scheduled an appointment. The contractor, Legacy 4, came in a couple of days and got the job done. Their techs were very pleasant too. Everything has been fine since then. I was really pleased with how fast everything worked and how easy everything was.
I've had Home Shield since we moved in in 2015 and I've only needed it a couple of times but it's so worth it. It's been great every time and they're doing a great job. I've submitted claims over the phone and have been on hold for one minute maybe ever. And every time I called, I got information. It didn't change between that and the next call. It's super easy. I had a heating claim which Myers Comfort came out a couple of times for and they were wonderful and knowledgeable. I knew nothing about this stuff at all and they t... read more
We've always had American Home Shield. They have made adjustments for some of the concerns we had with their service in previous years. Back then, we had issues with communication and not being able to get responses. A lot of that has been taken care of and I really appreciate the technology they have going on. I get emails, updates and text messages. I can also locate and follow my service people from wherever location to my house.Recently, I submitted a claim for my HVAC unit. The motor went out and it wasn't spinning the ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.