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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The ice maker quit working and then about two weeks later, everything else went out. The lights would turn on, it would get cold, it would turn off, and then everything would get warm and not stay cold. Everything in the freezer thawed out. I went online and said, “Fridge.” It said the contractor would call within 48 hours. Service One Appliance called the same day. They called quickly, but they didn't get out for a week as they were very busy. They sent a tech out and checked the fridge. He came back a few days later, put i... read more
AHS has always been very helpful. I put a claim for my air conditioner in on a Monday and the contractor came out on Tuesday. Also, I have a portable swamp cooler in my garage and I didn’t realize that it was under AHS. I tried to fix it but I haven’t been successful, so I'm gonna have them come out and look at it today.
The microwave wouldn’t work and I called American Home Shield on Friday. It was automated and then I called again on Monday and talked to a person because I didn’t know if the payment went through. It did and then, Chesapeake called me and set up the time. The contractor was good, and they were in and out. The technician came in and checked the microwave, found what he needed and ordered the part. He then came back and put the part in. Since then, it has been perfect.
I make my claims online and I had a little problem with the American Home Shield website because you can either click on a new order, continuing order, or follow-up. But when you click on "other", it takes away the check marks. I wanted to click two boxes and it will not let me click on them. It's straightforward - one or the other. It's continuing the same thing but I needed to put notes in there because we were not speaking to a person. It was a computer. Whoever would pick it up would not understand that it was continuing... read more
Somehow, my dishwasher wasn’t draining and I got an error code that said it was the drain. The contractor came and worked on it. The repair was super easy.He found something inside that shouldn’t have been there. He pulled that out and then everything was fine. It took him quite a while to get down in there and find it, but at least we didn’t have to put in a new pump. When I had a piece of drywall that came out and there was water in the bathroom by the shower, I thought I had a leaky pipe. But it ended up being something e... read more
I had an issue with some electrical outlets one time and I submitted a claim to AHS. Their contractor A & S Electric came out to do service and their timeliness, professionalism and completeness were good. I've been with AHS for 20 years now and there has been nothing I could moan and groan about. There was a time when I called them for leaky faucets but then the coverage I had was for fixtures. I wish I had known that. Still, this wouldn't change my participation.
The claim submission with AHS was easy and it took two days for J & J to come out. Their technician did a great job and we were happy with him. We've had American Home Shield for over 20 years and for us, it has paid off.
I researched online and Home Shield had good reviews for home warranties so I picked them. Hansen Mechanical recently came out and they were quick, communicative, responded right away and got a technician out as soon as possible. And they were very professional when they were here. I was very impressed. I just had one issue with a credit that Home Shield gave me due to an issue that I had when I was getting the warranty. It wasn’t automatically applied to my account. I had to call about it, which I had to be on hold for 30 m... read more
Appliance Solutions came out to check my washer because it wasn’t draining. I submitted the claim through the website, which was set up really nice. I was able to go through the claim easily. I was emailed about when to expect the contractor, and then they followed up with me and they got back with me quickly. The tech put in a new piece that was broken for the washer and it worked for five loads. And then last night, I went back and it’s having the same problem. But other than that, Appliance Solutions did a great job. They... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,481 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.