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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a water leak on the AC pan and I’m still waiting on the contractor to come fix it. I’ve been trying to get ahold of them to find out what’s going on but I haven’t gotten a call back from American AC. I’ve had other claims with American Home Shield and they’ve all been good and easy experiences. I’ve had some when my AC would go out and it wouldn’t work. I would call them to come and check and it was all because of the breaker. The breaker tripped, and all they did was just click it back on and it worked. So, I paid... read more
We had a burst flexible pipe in a wall that’s between our house and our garage. I had water pouring out underneath the side of the wall onto the slab. That started late Friday night and I called American Home Shield. They gave me Van Allen Plumbing's name and number. I called them on Saturday and left a message. I didn’t get anybody that day so I don’t know if they were working or not on the weekend. I called back on Monday at about 8:02 and got a hold of Roman. He immediately put me on the books and they were here by 9:45. ... read more
Our appliance claim with Home Shield was a little time-consuming as far as waiting on the delivery. I explained to the rep that my mother was bedridden and we have to do her laundry every day, sometimes, two or three times a day. I think that takes preference over a normal customer, considering an ill person in the home. I had to go to the laundromat to try to get our clothes dried and that was a big risk for me. But other than that, everything was okay. I was pleased with everything except the delivery. The contractor was a... read more
Whirlpool came out and they had their shoes and kept their distance. They cleaned behind themselves. They came out for an appliance issue and they explained it simple enough that I understood. I've used Home Shield for a couple of things that their contractors checked and so far, it’s been satisfactory. Having a home warranty gives a sense of security, even though I pay a premium out every month. When it comes to having something done, big sums of cash at one time don’t have to come out of my pocket. That’s the best thing ab... read more
We had a garbage disposal that had something trapped in it and it would not spin at all. I’ve dealt with some garbage disposal issues over the course of my days and I couldn’t get it to dislodge. I couldn’t tell where the obstruction was, but when the technician came out, he made it look easy. My wife said the person was very friendly, helpful, and most importantly, competent as well. He got the issue taken care of quickly and it was seamless. On the other hand, I had a stove issue too. It wasn’t heating up, so the person ca... read more
The oven lights were out. Astro Appliance came out, and they were great. The technician was scheduled to come out two days from the time I called American Home Shield. They gave me a window from 1:00 to 5:00. He showed up at 11:00. So, it was significantly earlier than what was scheduled, which was a pleasant surprise. He offered to wait outside because he knew he was early, but I told him to come on right in. I had to let the oven cool down because I was using it to feed the kids. But he sat there and worked through it, and... read more
There was an issue with the drum making a lot of noise. The fellow who came, we've had them out here before. He was really nice. He checked it out and whatever he did, fixed it. He was here less than half an hour. He also wore a mask. He did excellent work. We've had AHS for 11 years now and they have great service. With homes today, you can't live without a plan like American Home Shield.
The company showed up and fixed the AC. Submitting the claim went very smoothly. It was very hard to find specialists and there was a time delay but I understand. It may be the times of this virus. But other than that, everything was fine.
American Home Shield has been a value for my California properties. Quick, friendly, reliable and professional service from both the service personnel and AHS. I had different experiences with my Texas properties. AHS cost me far more money than value and I have consequently cancelled on those properties.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,481 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.