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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It’s always been worth it to us to carry a home warranty policy w American Home Shield, we’ve had it on the 3 homes we’ve lived in over the last 20 years. Knowing I have most everything covered gives me peace of mind and I never hesitate to call in a professional through AHS when I have an issue or need a repair. I highly recommend checking this benefit out for yourself.
The air conditioner quit performing. I did an online claim to American Home Shield. Their website was okay. You can go on there and click something on there. Home Shield had said they would get in contact with the contractor, and Trinity Heating and Air Conditioning contacted me. Their service and quality of work were good. The AC has been working, so that’s good.Home Shield needs to review the contractors they have doing the work for them. Some of their contractors are not responsive as some other contractors are. Some of t... read more
The faucet was still leaking after All Clear came out. I called back to AHS and I said it was still leaking. The same guy that showed up and he was really good. He was wearing like the booties on his feet, and then he was also wearing a mask on his face. He was very professional and fixed it.
I had an issue with the water heater and I submitted a claim with AHS. The process was easy and the next day, In Control Plumbing came out. But it took long to do the installation of the replacement water heater because they didn’t know that the equipment was already in the warehouse. And I had to call them to let them know. Aside from that, I don't like that we have to pay AHS $100 for every single thing. For example, if I have two issues in my household and I call for these two issues, they'd tell me they are two different... read more
Recently, we had a breaker that needed to be replaced so we submitted a claim to AHS for it. The entire experience was two days, from the time we called American Home Shield to the time the contractors came out. It was pretty quick. We've had AHS going on a year and that was the second time we've used them. We called them once before, July of last year, with an AC issue. The contractor came out and took care of the issue. So, our overall experience has been pretty good with AHS.However, part of the AC service that they provi... read more
ATR General Services couldn’t come until the next day, but they came when they said they were gonna come. They fixed the heaters. It’s back on now. Their guy was knowledgeable at what he was doing. Also, he was saying that the furnace needs to be replaced. I'm wondering if that is something that AHS will do so I’m trying to get online to find a copy of my contract. When I try to log in to my online account, I keep putting in all my email accounts and they say they’ll send the reset to the email that I normally log in with, a... read more
My dryer plug wasn't working. I submitted a claim to American Home Shield and the tech they sent from TotalTech Electric was very good. He explained exactly what was going on and told me what he was gonna do. He said that the line was shorted out and he had to put a new breaker in the breaker box. He was able to do that the same day he came.
A couple of weekends ago, the weather was kinda high in the low 80s. We turned our air conditioner on and it wasn’t getting cool. I figured it was broken or something needed to be fixed on it. I went ahead and put in a claim with Home Shield to get someone to come out, look at it, and make sure that all was well with it. I called and the rep was very helpful and knowledgeable. She worked around the times that I could be available since I was working from home and had meetings scheduled. The scheduling was very flexible. She ... read more
The air conditioner went out and we had absolutely no air. The claim was filed online and it was really easy. Then, 20 minutes later, we got an e-mail saying the contractor would contact us within a 24-hour period and he did. A-Action was great and the work was excellent.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,631 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.