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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had AHS since October 2019 and they’re very fast and efficient. The warranty is easy to access and use. I had a leak under an upstairs bathroom so I submitted a claim with American Home Shield. The contractor who came out was extremely polite. He was on time. He called me when he was on his way. It was a great service.
I’ve had an experience where I have had to really fight my way through to getting the right contractor. AHS kept insisting on sending their own contractor and I kept insisting on having my preferred contractor. I wish they had a way for me to pick my own contractor versus them assigning one, and then, having to fight about exchanging it. Other than that, I like having the coverage for my pool and home equipment.When a part of an old equipment cracked and broke, the options that AHS had online was insufficient for me to put i... read more
Air Design AC & Heating, American Home Shield's contractor came to service my recent claim. When they came out the first time, their tech said that he cleaned the pipe and flushed it. I didn't turn on my system again at the time 'cause I didn't need it. When I turned it on, I woke up the next morning and my sensor shut my system off 'cause it was wet where it was again. Air Design AC had to come back out because it was still leaking. They sent somebody else out and that guy thinks he fixed my system. Right now it's the colde... read more
When I called American Home Shield's customer service in the 15 years I've been with them, I never had a problem. They return your call within 24 hours and they get a check out to you. So far, their techs have been good. They've been very helpful and knowledgeable. But AHS increased their price and I felt like since I am such a long-term customer, maybe they should not have done that. I have two policies with them. For some strange reason too, the service fee went up. I didn’t understand that because I’ve been a customer wit... read more
There were several issues with our dishwasher. We had what we thought was a leak and we had Mr. Appliance of Plano out initially for that. The tech thought he fixed the leak and he did that, but it was still leaking. He came back and replaced all of the tubing and all of the stuff in there. So, we were good to go, everything was working. And then two days later, we had another problem where the water wasn't draining out. We didn't have a leak anymore, but now the water was being retained at the bottom of the dishwasher. So, ... read more
American Home Shield took care of me. They sent out Clutch Appliance Repair to work on my microwave because it kept tripping the breaker. The first guy they sent out was inexperienced or was young and he didn’t diagnose the problem properly. But it wasn’t totally his fault because the thing was tripping out but when he got here, it worked perfectly. There really wasn’t anything for him to diagnose. A couple of days later, the microwave finally went out for good and it wouldn’t reset. The fuse blew in. It wasn’t the breaker. ... read more
I have been with American Home Shield for about two years already, and I went with them because they have better pricing. Also, they insured my guesthouse and did not charge me separately for it. They charge me a flat rate. Other companies, when I shopped around, wanted double money for the guest house. The contractors of AHS have been awesome and polite. They have been quick to respond and they have problem-solving skills. Being polite is very important because I had a bad experience with Fidelity contractor, which was rude... read more
After I filed a claim for my dishwasher, the contractor came the next day. Everything was resolved and working like normal. I'm very satisfied with AHS.
I went on a referral by a friend and I've had American Home Shield going on five months now. I’ve had several people since and when I had water around my kitchen floor, I also made a claim. I got the text and the call that the company that was going to service the request would be contacting me. I got a follow-up very quickly and they were good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,631 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.