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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good customer service. Only had 1 rude person when calling in
Business response:
Hi Laurie, Thank you for sharing your American Home Shield experience with us! We hope you continue to enjoy the coverage we provide!
Understand, AHS has been wonderful and has helped me tremendously as I age and I’m a home owner… they have helped me not get overwhelmed being a home owner but there is still room for improvement thus , me writing this because of my latest situation with my built in microwave. I had to be in the phone with some wonderful people but still, fixing this microwave has been extensive and I’m having to hire a carpenter and spray paint my trim kit so it matches the other glossy black appliances in my remodeled kitchen from 2014
Business response:
Hi Teresa, Thank you for sharing your experience regarding the microwave repairs. I would be glad to speak with you and discuss the delay.
Selected good repairmen how ever they made an error on my account and like to have never saw their error. I never received a credit
Business response:
Hi Donna, Thank you for your feedback about the account error. I would be glad to speak with you to correct the credit.
Fast and easy great customer service. Call ahead arrivals, knowledgeable and professional service providers that are friendly and cooperative when asking and answering questions.
Business response:
Hi Jimmy, We strive to provide you with convenience and the best customer service experience possible. Thank you for choosing American Home Shield.
Having the convenience and comfort of knowing we will not have to spend a lot of money for appliance issues is great. Easy and convenient for home use.
Business response:
Hi Edgar, We strive to provide you with convenience and the best customer service experience possible. Thank you for choosing American Home Shield.
Asked AHS for the free A/C service offered. Contacted the Contractor assigned. I requested an appointment for any day May 1st through the 3rd to correspond with my schedule and was sent a message that I would be contacted to set the appointment up. No contact was made as of this writing.
Business response:
Hi SH, I hate to hear about the unsatisfactory experience to have your AC system repaired I would be glad to speak with you to address the issues.
American Home Shield sends repair techs that are professional, courteous, and knowledgeable about the appliance they are servicing.
Business response:
Good morning to The Olsons, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Good contractors, professionalism, timeliness, and friendly.
Business response:
Hi Essance, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
The responsiveness of AHS following the repair vendor's assessment of the washing machine failure was relatively quick. You either accept AHS's manufacturer for the replacement or they give a dollar amount that they'll credit you toward whatever manufacturer you pick. The latter is what I did; and their reimbursement check was in our mailbox in less than 10 days. My wife and I were very happy with the process and the response!
Business response:
Hi Joe, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,632 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.