This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought my home and the furnace stopped working 2 days in! I was scared but I went online and filed a claim with AHS (which was extremely easy). I paid the service fee of $75. I got confirmation after it was completed and a notice I should be receiving a call within 24hrs from the assigned company who will be coming out, and I did. The contractor was super helpful and got things working immediately (turned out it was a loose wire!). Super happy about the process.
The service is very prompt. Both times the repairmen called us on the day we made our request and came out for service the next day. Our issues were solved. the repair men answered all questions and seemed very knowledgable. I would truly recommend this company.
I reside in California. On three separate occasions, I have used the services of AHS, once for the water heater, second time for my furnace and thermostat, and a third time for the a/c. Each time, the AHS rep answered the phone promptly and was very courteous. The service providers always called me within 24 hours to set up an appointment service time . All repair jobs were done professionally and efficiently. So far, I have been pleased with AHS and their contracted service providers.
In the beginning when I called to sign up I was under the impression that when I called for service within 24 hours someone would've been able to come to our home. It is 104-108 temp
I was happy with the response I had but the service personnel were not allowed to fix the problem that caused it
I was in awe with them. They went beyond what I expected to get my water heater replaced. When the first company tried to tell them it was caused by a power surge and not to be replace by warranty so that it would cost me $1500 American Home Shield called and told me they were sending me a second opinion. And not to tell them what the first company said to get me a fair quote. And the 2nd company was superb. They looked out for me and American Home Shield.
American Home Shield is the BEST value when it comes to Warranty Protection for your household appliances and Central Air System. Thank you American Home Shield for repairing my Central Air System in a fast and friendly environment!!
Business response:
Good morning Sean, I am glad to hear about your customer service experience and the central air system that was replaced. I hope you continue to enjoy your warranty with American Home Shield.
Great. My water heater stopped working. They sent Acrown plumbing. They discovered the problem and applied for an approval. It was approved in 24 hours and fixed the next day.
Never had a problem with them. Always prompt replies.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,026 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.