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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service at its worse and quite the language barrier. Two different customer service reps told me I would not be charged any more monthly fees after cancelling my contract and 2 days after it was cancelled, I was charged for another month. The next rep told me she spoke to finance, and they assured her that money would be refunded to me. Two weeks later, and still no refund, I called and now am being told the charge is a cancellation fee. Never before had the term cancellation fee been mentioned nor is it stated in t... read more
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
AHS makes it very difficult to get things fixed. Nothing happens promptly. Heaven help you if your heat goes out when it's cold or your ac when it's hot.
Business response:
Hi Marianne, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
The representative understood the issue and assigned a company to come out. However, the automated phone system to try to reach a representative is HORRIBLE!
Business response:
Thanks for letting us know everything is working out for you!
Sends poorly rated companies customer service not very helpful
Business response:
Hi Ron, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.
At first it was great! Our guy came in and saw our dishwasher needed to be replaced and it did, we ordered a new one and it was good. Upon delivery of the dishwasher there was no install and it says that is apart of our Hsa contract. Now we have a dishwasher in our living room for 2 weeks. After we called and told them it wasn't installed the Hsa said they would call us in 48hours to get this squared away. 6 days later we get a call about fixing our dishwasher when we just need it installed and our old one taken away.
They sent the wrong contractor and keep trying to charge me. Even after a supervisor said it was taken care of it wasn't. Still getting emails about a past due bill. I paid them for the service that was done. Still telling me I'm past due.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.
Because they never pay for anything and they have never fixed anything I have about. I have had to use vendors outside American Shield to fix the problem.
Business response:
Hi Virginia, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred.
Most service calls were great. One not so good. Tech said thermostat was bad when he just didn’t have the skill to reprogram it after a power failure. Getting a refund was a hassle.
Business response:
Perry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.
Hard to communicate and get responded. No option to Finding someone to talk to
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,518 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.