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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The generally provide good service contractors, but skimp on replacement parts. They seem to supply "builder grade" replacements for an original higher end failed component. .
Very long time to get representative on the line. Choice on your site do not describe all situations. Difficult to convey entirety of situation
Long hold time, not normal for your company
Business response:
Hello Bertha, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.
I am requesting every one please don't buy their warranty. They are crooks Monsters and complete Ripoff. I am dealing with them right now. I was paying them for last 2 years and first time service call they did not fix or replace my dish washer for 2 months and even after cancelling their service every month they are attempting for monthly charge and i request to chase for credit. stay away from them
Business response:
Hi Noor, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Never get to speak with staff or provider they assign snd I usually have to call the provider to make they'll get here. Last time, the provider kept me waiting to get here 3 days then another 7 days to fix the washer
It takes 30-60 minutes to get them on the phone. They don't seem to save details of your calls so you have to explain everything over and over again.
The repair companies are awful. It take so long to get repairs done The companies that they use are not up to standard
Business response:
Hi Lorine, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
I had to call to find out about my refrigerator repair..AHS did not intact me regarding the replacement. If I hadn’t Allen them, not sure when the process would have been accomplished. I dealt with some very nice people in the purchasing dept., and one person who was very rude and unhelpful. Turns out the email they were sending me had the wrong email address. If we hadn’t called back, and talked to a very helpful young man, who looked into the issue and his supervisor found the problem. The previous rep would not allow us t... read more
Business response:
Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
You people have the worst vendors imaginable; we were without a refrigerator for 2 weeks just recently! You never replace anything, just send incompetents to try to repair the item. We are dropping your rip-off company in August.
Business response:
Hi Robert, Thank you for bringing the delay to our attention. I owuld be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.