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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Because they do not reach out to the customer. For example my property manager calls to schedule a service but then tells them that I have to call to authorize the transaction, which is fine, but why is AHS not calling the landlords right then and there instead of having them call to be on hold for an hour to get through. Also when a transaction didn't go through and the service is canceled why is AHS not reaching out to say that your transaction didn't go through can we try again, I have to find out from my PM that found ou... read more
They do good work, but they are impossible to speak to. If you can't unravel their phone tree or website, you're just out of luck.
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day
They basically won't fix anything unless it blowned up and burnt to ground.
Service is great but you can't answer the phone in under 2 hours sucks
Business response:
Hi John, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!
They don't want to pay there end of the debt
They charge you every 31 days a new fee to have an appliance fixed. We had three visits on our ancient heating system (one thing broke after another) before it was finally replaced and now 3 so far on our old AC....
Business response:
Hi Daphne, You concerns regarding the service fee is understood. I would be glad to speak with you and get the issues resolved.
Took 43 days to get approval to replace unrepairable refrigerator
Business response:
Hi John, I hate to hear about your most recent experience and the delay to have the refrigerator repaired.
Garbage warranty when the contractor they sent to repair HVAC charged me 1,300 to replace a system that just needed a repair! And, I could have paid the cost they charged to replace it myself, why have a warranty!!! Total waste, tempted to sue!
Business response:
Hi Jeffrey, I hate to hear about your most recent AHS experience to have the HVAC system repaired. I would be glad to speak with you to get the issue resolved.
Hard to talk to a human and resolve anyproblems
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.