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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wished there was a zero star. Why can't your company hire better contractors. I'm still waiting on a supervisor to call me back about my AC.
Business response:
Andrea, thank you for taking time to let us know the issue with your air conditioning has not been resolved. We know how important it is to have your air working properly. I will be happy to speak with you to further address this issue.
The contractor messed up my water heater looking for the valve to shut the water off which was NOT even the reason I called!!! And they believe him when he said he didn’t😑 They told me in order to get it fixed or looked @ I would have to pay them $75! When it was NOTHING wrong with it before the plumber got there!! So now it’s under “investigation” I will update in 10 days that’s how long the investigation takes until then I’m mopping my floor from water!
Business response:
Hi Jenn, I hate to hear about your most recent AHS experience to have the water heater repaired. I would be glad to speak with you about the delay.
There is a long wait time(over 3 hours) and they never returned my call, even though I left my number and they were to call back within 50 minutes.
I'm 5 weeks into getting my furnace repaired and still no resolution
Business response:
Hi Paul, I would be glad to speak with you and get the furnace issues resolved.
16 hours telephone wait over 3 days to make contact.
Weather related damage is not covered. Other loopholes, you identify only when the need arises.
American Home Shield does not keep promises it make. They are supposed to replace appliances but they made an offer that they pay $500 and I pay 850 for my water heater.The companies AHS has contract with are really bad in different aspects.
Business response:
Hi Shiva, I would be glad to speak with you about your most recent service experience and the denial cost.
I have 5 contracts with this company. One for my primary residence and others are for some rentals. The experience with them is the WORST. They hire incompetent contractors who's only reason for signing up to be a contractor for AHS is because they are not good enough to get their own customers. I have had 3 incidents with them and do not recommend them. I plan to cancel my contracts with them and do not recommend them.
Business response:
Hi Mark, Thank you for bringing the current issues with AHS to our attention. I would be glad to speak with you to reach a resolution for the incidents.
If you have a problem it is impossible to get someone to help you with it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.