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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Quality of companies they send and if you have an issue with the company it’s hard to get someone else.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Not good customer service and my last request was not handled as an emergency.
Business response:
Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.
I cancelled my request about 1 month ago because AHS twice didn't provide the connection between me and contractor. Since I haven't received 75$ back.
Business response:
Hi Tata, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They companies they sub the work out to are terrible. Horrible communication and amount of time it takes to fix things is unacceptable.
I had a faucet leak. Plumber said it was because, I did not have a Pressure regulator valve on my pipe. It was not on my pipe when I bought my house. But, my warranty covers this. My warranty did not pay to fix the problem because the pressure regulator was not already installed. I did not agree with this. I paid to fix the problem. Not happy about this.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Never answered our questions and concerns. Charged a service visit on which the technican said microwave was to be replaced and AHS refused to do. Was promised call backs and now three weeks have past and still broken item. Shows was complete on my account.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
My faucet still leaks. That was what they were suppose to fix.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Only $1500 was covered for our new $17k air conditioning unit, only $400 covered on our new water heater, and it took 6 visits before they approved to replace my washing machine
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Proper techs not sent, problem not resolved, slow or no response to requests for assistance.
Business response:
Hi Kathryn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,532 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.