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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They keep trying to fix things when it is clearly unfixable
Business response:
Thanks for your rating.
The plumber they sent charger-for things which were not replaced refused to return my call very rude
Business response:
Hi Parvez, I would be glad to speak with you to discuss the plumbing issues that you have experienced.
The worst company I have ever felt with. Worst ethics I have ever experienced . I moved over from Choice warranty.. I was told American Home shield was better by their representative. I live in Florida and one of my ac units was in need of repair. I contacted AHS and they explained the procedure to send the techs out. Well techs came and left. I got an email from AHS that they had approved only part of work that needed to be done to call company to discuss. I called spoke to Suzy and she explained she’d call techs to approve... read more
Try calling them, there's always a 20 minute wait
Business response:
Hi Mark, Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.
Customer service experiences were not good and I never heard back out fixing my AC.
They promptly respond to my calls. However, I needed three calls for repair on an appliance. After five weeks, the second repair company had still not repaired the issue and a third company was sent as a replacement to get the repair finished. And I am not going to continue typing a "review" in this format! Re-design an easier way to submit a review or this will be my last one.
Very poor customer service, hard selling
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
They did not listen to us when we had a complaint about the plumber they sent out
Business response:
Hi Debra, I hate to hear about the most recent plumbing issues that you have experienced. I would be glad to speak with you to reach a resolution and discuss your experience.
They didn't honor my claim I'm thinking about canceling
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.